Shipping to and from India
Your complete guide to shipping to and from India. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Import
Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more.
TELEX Release is accepted for India Import shipments.
This is applicable for all the 4 PAN regions – East, West, North & South India imports.
Please note that Nepal also falls under East India region and TELEX is accepted for Nepal import shipments also.
Ahmedabad
CMS Infosystems Pvt ltd,
Ansh Complex
B/H Old Wadaj Bus Terminal
Sorabji Compound Road
Juna Wadaj, Ahmedabad – 380 013
Ludhiana
CMSInfosystemsPvt.Ltd.,
Overseas Warehousing pvt ltd,
Room no -8, Ground floor, C-205,
Phase-5, Focal point,
Ludhiana – 141010
New Delhi
1st floor, GMGR Center, J3 B1,
Mohan Cooperative Industrial Estate,
behind Haldiram Mathura Road (Delhi),
New Delhi - 110044
Veraval
J B BODA Pvt ltd,
Abhishek Apartment, 1stfloor, Somnath road,
Bhidia, Veraval- 362269
Chennai
Cms Securitas.Ltd NO:49 A,49 B Giripa Road T. Nagar Chennai - 600017
Mumbai
G-5 Everst Grande Bld, Near Shanti Nagar Bus Stop, Opp Pinnacle Tower,Andheri East-400093
EMCA House,
Office No. 203, 2nd Floor,
Shahid Bhagat Singh Road,
Fort - 400001
APMT India Pvt Ltd Block No. 5-18,
Sector 6, Dronagiri Warehousing Complex,
Navi Mumbai - 400707
Hyderabad
CMS INFOSYSTEMS LIMITED,Dr: 1-2-626 to 629,
OPP M.R.O Office, Lower Tank Bund Area,
Hyderabad-500 080
Bangalore
CMS Info systems P. Ltd.
HIBISCUS TOWER. NO 29,
1st Cross, HBR 1st stage, 1st Block
Bangalore – 560043.
Nagpur
CMS Info Systems Pvt. Ltd
Jawade House Plot no-1
Padamwar Lay Out Prashant Nagar
Near Ajni Chowk, Wardha Road
Nagpur 440015.
Cochin
CMS Infosystems Ltd,
5th floor, Unitower,
Panampilly Nagar,
Cochin -682036.
Aurangabad
Aurangabad CMS Plot No 3. Venkatesh Nagar,
Near Ellora Diagnostic Centre, Seven Hills,
Jalna Road, Aurangabad (M.S) 431001 Landmark: Near Akashwani.
Kandla / Gandhidham
CMS Infosystems Pvt ltd
Shop no 30 & 35
C.L. Sharma Complex
Plot no. 138 Sector no 8,
Near Oslo cinema, Gandhidham
Kutch Pin no :370201
Baroda
CMSInfosystemsPvt.Ltd.
A-2/8,GorwaBIDC,Opp.AshokEngineering,
Vadodara-390016
Piyala
Rail Linked Logistics Park,
Piyala Road, Ballabhgarh,
Faridabad, Haryana 121004, India
Porbandar
J B BODA Pvt ltd
Cross road market, 2ndfloor,
Near Friend’s Petroleum,
MG road, Porbandar, PIN- 360 575
Chennai
Ritu freight, Door no.2, First floor,
Gopal street,Clive battery,
Chennai-600001
Mangalore
CMS INFOSYSTEMS PVT LTD,
Albuquerque House, Ground Floor, No.19-10-803,
Pandeshwar, Mangalore-575001
Indore
Maersk India Pvt Ltd
411 A, The Mark, Anand Bazaar Road
Near Saket Square
Indore-452001
Vizag/ Visakhapatnam
CMS Infosystems Pvt Ltd,
D.no 1 -104-30, Mig - I, Sec - 8 back side Sudhrshan Counter MVP Colony Vishakhapatnam Pin Code No - 530017
Tuticorin
Maersk India Pvt ltd. “Maersk House “no ,185/186 ,
Palayam kottai High Road (w)
Kolkata
Room no -5 ,6th floor,commerce House; 2A ,Ganesh Chandra Avenue,Kolkata - 700013
Nepal
Ashok Vatika,
Ground Floor, Sabitri Kuti
Ghariharwa Pokhari
Birgunj-13 Parsa
Nepal
Jaipur
90B,Gopal Bari,Near PWD Dak Banglow ,Ajmer Road Jaipur-302001
Pipavav
J. B. BODA INSURANCE SURVEYORS & LOSS ASSESSORS PVT. LTD.
“ABHISHEK APARTMENT" 1ST FLOOR, SOMNATH ROAD, BHIDIA - VERAVAL 362269
Bhusaval
Ritu Freight And Transport Services Pvt.Ltd.
C/o Mr. Dubey
16 Ramayan nager
Near container dept main gate
Bhusawal 425201
Nepal-Kathmandu
Interstate Multimodal Transport Pvt Ltd
Shiva Sabitri Sadan
240 Red Cross Marg
Kalimati (near Hotel Soaltee)
Kathmandu
Nepal.
Garhi
Inland Container Depot – Gurugram, Garhi Harsaru,
Opp. Railway station Garhi Harsaru, Near Wazirpur More,
Pataudi Road, Dist. Gurugram, Haryana 122505
Sahnewal
Rail Linked Logistics Park, G.T Road,Sahnewal-141120,Ludhiana,Punjab.
Krishnapatnam
SLS Management Consulting Private Ltd,
Krishnapatnam Counter,
Line no.1, 2nd Floor,Opposite Fishery's College,Muthukur Mandal,Spsr Nellore-524344.
MCFS Annex
APM Terminals India Pvt Ltd., CFS Division – Annex, Block 5-18, Sector 6,
Dronagiri Warehousing Complex, Navi Mumbai – 400 707
Goa
Seaworld Shipping and Logistics Pvt. Ltd./Goa Office:
Fl, First Floor,Swantantra Path, Vasco da Gama,Goa-403802,India
In-Transit clause NOT ALLOWED for ICD JAJPUR :
Product to ICD JAJPUR (INJAJ) was ceased effective 8th July 2023. We do not have service coverage up to ICD JAJPUR anymore.
Hence In-transit clause for ICD JAJPUR will be rejected.
Writing the same in Cargo Description or anywhere on the body of the BL will not have any binding effect.
| CITY | SERVICE POINT | SERVICE | DAY OF ARRIVAL | DATA AVAILABILITY |
|---|---|---|---|---|
|
CITY
Chennai
|
SERVICE POINT
Madras Container Terminal
|
SERVICE
MECL 2
|
DAY OF ARRIVAL
Fri
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Kolkata/Haldia
|
SERVICE POINT
Kolkata Port Trust
|
SERVICE
Feeder to Singapore & Colombo
|
DAY OF ARRIVAL
As declared by the Feeder Operators
|
DATA AVAILABILITY
4 days before vessel arrival
|
|
CITY
Mangalore
|
SERVICE POINT
New Mangalore Port
|
SERVICE
Weekly service
|
DAY OF ARRIVAL
Sat 11:00
|
DATA AVAILABILITY
NA
|
|
CITY
Mumbai
|
SERVICE POINT
Gateway Terminals of India Pvt Ltd
|
SERVICE
CIX - Westbound
|
DAY OF ARRIVAL
Sun
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Mumbai
|
SERVICE POINT
Gateway Terminals of India Pvt Ltd
|
SERVICE
Far East Middle East (FM3)
|
DAY OF ARRIVAL
Sat
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Mumbai
|
SERVICE POINT
Jawaharlal Nehru Port Container Terminal
|
SERVICE
MECL (600 - Mecl1)
|
DAY OF ARRIVAL
Thu
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Mumbai
|
SERVICE POINT
Jawaharlal Nehru Port Container Terminal
|
SERVICE
ME1 (403 - Eur Middle East )
|
DAY OF ARRIVAL
Sun
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Mumbai
|
SERVICE POINT
Jawaharlal Nehru Port Container Terminal
|
SERVICE
ME3 (404 - Eur Middle East )
|
DAY OF ARRIVAL
Wed
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Mumbai
|
SERVICE POINT
Jawaharlal Nehru Port Container Terminal
|
SERVICE
MESA (251 - South Africa)
|
DAY OF ARRIVAL
Tue
|
DATA AVAILABILITY
7 days before vessel arrival
|
|
CITY
Mundra
|
SERVICE POINT
Mundra International Container Terminal
|
SERVICE
ME1
|
DAY OF ARRIVAL
Tue
|
DATA AVAILABILITY
5 days prior vessel arrival
|
|
CITY
Tuticorin
|
SERVICE POINT
PSA SICAL Container Terminal, Tuticorin
|
SERVICE
Feeder 1 (ex - Colombo)
|
DAY OF ARRIVAL
Tue 06:00
|
DATA AVAILABILITY
7 Days before mother vessel arrival at Colombo
|
|
CITY
Tuticorin
|
SERVICE POINT
PSA SICAL Container Terminal, Tuticorin
|
SERVICE
Feeder 1 (ex - Colombo)
|
DAY OF ARRIVAL
Fri 22:00
|
DATA AVAILABILITY
7 Days before mother vessel arrival at Colombo
|
|
CITY
Visakhapatnam
|
SERVICE POINT
Visakha Container Terminal Private Limited (VCTPL)
|
SERVICE
Feeder to Singapore & Colombo
|
DAY OF ARRIVAL
As declared by the Feeder Operators
|
DATA AVAILABILITY
3 days before vessel arrival
|
|
CITY
Kandla
|
SERVICE POINT
Kandla Port
|
SERVICE
Kandla-Pipavav Feeder - Weekly
|
DAY OF ARRIVAL
Thu
|
DATA AVAILABILITY
24hrs prior to vessel arrival
|
|
CITY
Kandla
|
SERVICE POINT
Kandla Port
|
SERVICE
Kandla-Jebel Ali Feeder - Weekly
|
DAY OF ARRIVAL
Fri (or Sat)
|
DATA AVAILABILITY
24hrs prior to vessel arrival
|
|
CITY
Kandla
|
SERVICE POINT
Kandla Port
|
SERVICE
Kandla-Colombo Feeder - Weekly
|
DAY OF ARRIVAL
Thu
|
DATA AVAILABILITY
24hrs prior to vessel arrival
|
|
CITY
Kandla
|
SERVICE POINT
Kandla Port
|
SERVICE
Kandla-Mundra Feeder - Weekly
|
DAY OF ARRIVAL
Thu
|
DATA AVAILABILITY
24hrs prior to vessel arrival
|
|
CITY
Pipavav
|
SERVICE POINT
Gujrat Pipavav Pvt. Ltd.
|
SERVICE
ME1 (403 - Eur Middle East )
|
DAY OF ARRIVAL
Tue
|
DATA AVAILABILITY
4 days prior to vessel arrival
|
|
CITY
Pipavav
|
SERVICE POINT
Gujrat Pipavav Pvt. Ltd.
|
SERVICE
ME3 (404 - Eur Middle East )
|
DAY OF ARRIVAL
Mon
|
DATA AVAILABILITY
4 days prior to vessel arrival
|
|
CITY
Pipavav
|
SERVICE POINT
Gujrat Pipavav Pvt. Ltd.
|
SERVICE
CIX (317 - Far East Middle East )
|
DAY OF ARRIVAL
Mon
|
DATA AVAILABILITY
4 days prior to vessel arrival
|
|
CITY
Chochin
|
SERVICE POINT
Cochin Port
|
SERVICE
Cochin-Colombo (South India Service - 33K)
|
DAY OF ARRIVAL
Mon
|
DATA AVAILABILITY
24 hrs prior to vessel arrival
|
|
CITY
Chochin
|
SERVICE POINT
Cochin Port
|
SERVICE
Colombo - Cochin - Colombo Feeder (33R)
|
DAY OF ARRIVAL
Tue
|
DATA AVAILABILITY
24 hrs prior to vessel arrival
|
Online Demurrage & Detention visibility
On our Maersk website now you can view demurrage and detention number of free days and last free date, so as to plan container pick up or return. The attached One pager has more details. Simply login to maersk.com and enter your Bill of lading number-Click on Import Demurrage & Detention.
You can still continue to check your applicable Detention and Demurrage(D&D) charges via the online detention calculator
Demurrage and Detention Calculator Process Guide
General Tariff (w.e.f 15th June 2023)
| Days | 20’ DRY | 40’/ 40’hc/45’Dry | 20'RF/SP | 40' RF/45'RF/SP |
|---|---|---|---|---|
|
Days
0 to 4 days
|
20’ DRY
Free
|
40’/ 40’hc/45’Dry
Free
|
20'RF/SP
Free
|
40' RF/45'RF/SP
Free
|
|
Days
5 -10 days
|
20’ DRY
4890 INR
|
40’/ 40’hc/45’Dry
9780 INR
|
20'RF/SP
6240 INR
|
40' RF/45'RF/SP
12480 INR
|
|
Days
11 - 17 days
|
20’ DRY
6980 INR
|
40’/ 40’hc/45’Dry
13960 INR
|
20'RF/SP
7700 INR
|
40' RF/45'RF/SP
15450 INR
|
|
Days
18 days and above
|
20’ DRY
9190 INR
|
40’/ 40’hc/45’Dry
18380 INR
|
20'RF/SP
10100 INR
|
40' RF/45'RF/SP
20200 INR
|
Combined Demurrage and Detention
Combined Demurrage and Detention is compensation payable when the Merchant holds Carrier’s Container beyond the agreed amount of Free Time for the combined period of inside and outside the terminal, port or depot.
Import Storage:“Storage” means compensation for utilizing the port, terminal or depot facilities beyond the agreed amount of Free Time, incurred in relation to both Containers supplied by the Carrier and by the Merchant.
Storage Charges (INR/ Day)
| Location | Tariff Slabs | 20 Dry | 40 Dry | 45 Dry |
|---|---|---|---|---|
|
Location
INCOK
|
Tariff Slabs
Day 1-6
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INCOK
|
Tariff Slabs
Day 7-16
|
20 Dry
534
|
40 Dry
1068
|
45 Dry
1599
|
|
Location
INCOK
|
Tariff Slabs
Day 17-31
|
20 Dry
1068
|
40 Dry
2134
|
45 Dry
3203
|
|
Location
INCOK
|
Tariff Slabs
Day 32-onwards
|
20 Dry
2134
|
40 Dry
4271
|
45 Dry
6406
|
|
Location
INENN
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INENN
|
Tariff Slabs
Day 5-16
|
20 Dry
402
|
40 Dry
803
|
45 Dry
1205
|
|
Location
INENN
|
Tariff Slabs
Day 17-31
|
20 Dry
803
|
40 Dry
1606
|
45 Dry
2409
|
|
Location
INENN
|
Tariff Slabs
Day 32-onwards
|
20 Dry
1606
|
40 Dry
3212
|
45 Dry
4818
|
|
Location
INHAZ
|
Tariff Slabs
Day 1-2
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INHAZ
|
Tariff Slabs
Day 3-15
|
20 Dry
224
|
40 Dry
449
|
45 Dry
673
|
|
Location
INHAZ
|
Tariff Slabs
Day 16-30
|
20 Dry
538
|
40 Dry
1076
|
45 Dry
1615
|
|
Location
INHAZ
|
Tariff Slabs
Day 31-onwards
|
20 Dry
1076
|
40 Dry
2153
|
45 Dry
3229
|
|
Location
INHDA
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INHDA
|
Tariff Slabs
Day 5-10
|
20 Dry
176
|
40 Dry
352
|
45 Dry
527
|
|
Location
INHDA
|
Tariff Slabs
Day 11-16
|
20 Dry
352
|
40 Dry
703
|
45 Dry
1055
|
|
Location
INHDA
|
Tariff Slabs
Day 17-21
|
20 Dry
527
|
40 Dry
1055
|
45 Dry
1582
|
|
Location
INHDA
|
Tariff Slabs
Day 22-onwards
|
20 Dry
1055
|
40 Dry
2109
|
45 Dry
3164
|
|
Location
INKAK
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INKAK
|
Tariff Slabs
Day 5-16
|
20 Dry
124
|
40 Dry
241
|
45 Dry
365
|
|
Location
INKAK
|
Tariff Slabs
Day 17-31
|
20 Dry
241
|
40 Dry
489
|
45 Dry
730
|
|
Location
INKAK
|
Tariff Slabs
Day 32-onwards
|
20 Dry
496
|
40 Dry
978
|
45 Dry
1475
|
|
Location
INKAT
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INKAT
|
Tariff Slabs
Day 5-16
|
20 Dry
402
|
40 Dry
803
|
45 Dry
1205
|
|
Location
INKAT
|
Tariff Slabs
Day 17-31
|
20 Dry
803
|
40 Dry
1606
|
45 Dry
2409
|
|
Location
INKAT
|
Tariff Slabs
Day 32-onwards
|
20 Dry
1606
|
40 Dry
3212
|
45 Dry
4818
|
|
Location
INKRI
|
Tariff Slabs
Day 1-14
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INKRI
|
Tariff Slabs
Day 15-16
|
20 Dry
402
|
40 Dry
803
|
45 Dry
1205
|
|
Location
INKRI
|
Tariff Slabs
Day 17-31
|
20 Dry
803
|
40 Dry
1606
|
45 Dry
2409
|
|
Location
INKRI
|
Tariff Slabs
Day 32-onwards
|
20 Dry
1606
|
40 Dry
3212
|
45 Dry
4818
|
|
Location
INLT4
|
Tariff Slabs
Day 1-3
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INLT4
|
Tariff Slabs
Day 4-15
|
20 Dry
186
|
40 Dry
373
|
45 Dry
559
|
|
Location
INLT4
|
Tariff Slabs
Day 16-30
|
20 Dry
447
|
40 Dry
895
|
45 Dry
1342
|
|
Location
INLT4
|
Tariff Slabs
Day 31-onwards
|
20 Dry
895
|
40 Dry
1790
|
45 Dry
2684
|
|
Location
INMAA
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INMAA
|
Tariff Slabs
Day 5-16
|
20 Dry
402
|
40 Dry
803
|
45 Dry
1205
|
|
Location
INMAA
|
Tariff Slabs
Day 17-31
|
20 Dry
803
|
40 Dry
1606
|
45 Dry
2409
|
|
Location
INMAA
|
Tariff Slabs
Day 32-onwards
|
20 Dry
1606
|
40 Dry
3212
|
45 Dry
4818
|
|
Location
INMLR
|
Tariff Slabs
Day 1-1
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INMLR
|
Tariff Slabs
Day 2-onwards
|
20 Dry
21
|
40 Dry
31
|
45 Dry
42
|
|
Location
INMRM
|
Tariff Slabs
Day 1-3
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INMRM
|
Tariff Slabs
Day 4-8
|
20 Dry
77
|
40 Dry
154
|
45 Dry
154
|
|
Location
INMRM
|
Tariff Slabs
Day 9-13
|
20 Dry
116
|
40 Dry
231
|
45 Dry
231
|
|
Location
INMRM
|
Tariff Slabs
Day 14-18
|
20 Dry
154
|
40 Dry
308
|
45 Dry
308
|
|
Location
INMRM
|
Tariff Slabs
Day 19-onwards
|
20 Dry
308
|
40 Dry
616
|
45 Dry
616
|
|
Location
INPPV
|
Tariff Slabs
Day 1-7
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INPPV
|
Tariff Slabs
Day 8-22
|
20 Dry
221
|
40 Dry
442
|
45 Dry
552
|
|
Location
INPPV
|
Tariff Slabs
Day 23-45
|
20 Dry
442
|
40 Dry
876
|
45 Dry
1096
|
|
Location
INPPV
|
Tariff Slabs
Day 46-onwards
|
20 Dry
876
|
40 Dry
1753
|
45 Dry
2191
|
|
Location
INTUT
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INTUT
|
Tariff Slabs
Day 5-7
|
20 Dry
206
|
40 Dry
411
|
45 Dry
616
|
|
Location
INTUT
|
Tariff Slabs
Day 8-15
|
20 Dry
410
|
40 Dry
820
|
45 Dry
1231
|
|
Location
INTUT
|
Tariff Slabs
Day 16-onwards
|
20 Dry
821
|
40 Dry
1641
|
45 Dry
2461
|
|
Location
INVTZ
|
Tariff Slabs
Day 1-4
|
20 Dry
Free
|
40 Dry
Free
|
45 Dry
Free
|
|
Location
INVTZ
|
Tariff Slabs
Day 5-16
|
20 Dry
115
|
40 Dry
230
|
45 Dry
345
|
|
Location
INVTZ
|
Tariff Slabs
Day 17-31
|
20 Dry
230
|
40 Dry
459
|
45 Dry
689
|
|
Location
INVTZ
|
Tariff Slabs
Day 32-onwards
|
20 Dry
459
|
40 Dry
919
|
45 Dry
1378
|
Escalation matrix North India Imports (Maersk)
Primary Contact
Contact Person
Mail Id : in.import@maersk.com
Secondary Contact
Cs Focal: Toll free number : 1800-419-1290
1st Escalation
Deepak Saini deepak.saini@maersk.com
Escalation matrix West India Imports (Maersk)
Primary Contact
Contact Person Mail Id: in.import@maersk.com
Secondary Contact
Cs Focal
Toll free number: 1800-120-1218
1st Escalation
Pavan Kumar Panja Pavan.kumar@maersk.com
Escalation matrix East India Imports (Maersk)
Primary Contact
Contact Person Mail Id: in.import@maersk.com
Secondary Contact
CS Focal
Toll free number 1800-419-9121
1st Escalation
Samaresh Mondal Samaresh.Mondal@maersk.com
Escalation matrix South India Imports (Maersk)
Primary Contact
Contact Person Mail Id:in.import@maersk.com
Secondary Contact
Cs Focal
Toll free number 1800-419-1639
1st Escalation
Praveen R Praveen.Kumar.R@maersk.com
Escalation matrix India Imports (Twill)
Primary Contact
Contact Person
Mail Id : twillsupport@maersk.com
Secondary Contact
Cs Focal West: Toll free number : 1800-2100-480
Cs Focal North: Toll free number : 1800-3090-472
Cs Focal South & East: Toll free number : 1800-3090-475
1st Escalation
Deepak Khitani deepak.khitani@maersk.com
Inland transportation, also known as haulage or drayage, often involves multiple handling processes, many local vendors, and several modes of transport. This leaves you managing and monitoring several contact points, which can become both time consuming and costly to your business.
We make sure that your products are picked up and delivered on time. Whether you need transportation to or from the port by rail or by road, we offer you a full range of effective and cost–efficient inland haulage services.
Our offering includes:
- Full truck loads (FTL) and less than truck loads (LTL)
- Large network of quality transport providers
- Constant monitoring and quality assurance
- Timely pick-up and delivery
- One stop-shopping combining your land and ocean transport needs
For Value Added Services pls refer to the attached Value Added Services Charges file
Kindly visit our global Surcharge Definition Glossary
For details contact local office
| Service request type | Reply time / Resolution time | Email id/ Online link |
|---|---|---|
|
Service request type
Manifest Request
|
Reply time / Resolution time
ETA-05 Working days
|
Email id/ Online link
Check under MANIFEST option on link (For any manifest related query, please drop email to & in.import@maersk.com)
|
|
Service request type
HSS filing cut off
|
Reply time / Resolution time
ETA-08 Working days
|
Email id/ Online link
Check under MANIFEST option on link (For any manifest related query, please drop email to & in.import@maersk.com)
|
|
Service request type
Freight Invoices
|
Reply time / Resolution time
|
Email id/ Online link
My Finance on ML website,(Consignee can access website) Link
|
|
Service request type
Change in invoice or Disputes in invoice (When able to submit online)
|
Reply time / Resolution time
5 working days
|
Email id/ Online link
disputes@maersk.com OR uuse My Finance option to directly dispute the invoice online
|
|
Service request type
Deposit slip Link
|
Reply time / Resolution time
|
Email id/ Online link
|
|
Service request type
Online Payment submission (NEFT, RTGS, IMPS)
|
Reply time / Resolution time
After successful submission of deposit slip, 2 working hours for online payments (Deposit slip submitted after 4 pm will be cleared on next working day).
|
Email id/ Online link
|
|
Service request type
Bill Desk Payment
|
Reply time / Resolution time
After successful submission of deposit slip 20 Mins for payment to be approved
|
Email id/ Online link
|
|
Service request type
Delivery Order Release/ Extension Delivery order
|
Reply time / Resolution time
4 hours from submission of payment and Documents
|
Email id/ Online link
|
|
Service request type
Detention calculator
|
Reply time / Resolution time
|
Email id/ Online link
Calculate the detention applicable for your shipments and make a payment online right away or use the calculation details to make the payment and then fill up the payment details on depositslip.in. For offline payment please visit our counters at CMS.
|
|
Service request type
Refunds
|
Reply time / Resolution time
10 working days
|
Email id/ Online link
Check under Refund option on here
|
|
Service request type
Receipts
|
Reply time / Resolution time
4 working days
|
Email id/ Online link
|
|
Service request type
Form Status Search
|
Reply time / Resolution time
|
Email id/ Online link
website
BL No. Or Form No. Manifest BL No. OR Manifest ID. Refund ID OR Refund BL No. Invoice Request |
|
Service request type
Our Website
|
Reply time / Resolution time
|
Email id/ Online link
|
|
Service request type
Container Status Tracking
|
Reply time / Resolution time
|
Email id/ Online link
Website under 'Track' option
|
|
Service request type
Customer Service Related Queries
|
Reply time / Resolution time
4 working hours
|
Email id/ Online link
|
|
Service request type
RTGS/ NEFT (Bank details for Non OFAC Nations)
|
Reply time / Resolution time
|
Email id/ Online link
Title of Account in bank: Maerskline India Pvt Ltd
Bank Account no: 030-777320-004 (INR) 030-777320-860 (USD) IFSC Code: HSBC0400002 Name & address of Bank The Hong Kong and Shanghai Banking Corporation Limited Post Box No. 128, Mumbai – 400 001 Permanent Account Number: AAHCM0698N |
|
Service request type
Bank Details For OFAC Nations
|
Reply time / Resolution time
|
Email id/ Online link
|
|
Service request type
Under U.S. trade and financial sanctions, any party (located anywhere) that involves U.S. banks or other U.S. persons or companies in business dealings involving Cuba, Iran, North Korea, the Crimean region of Ukraine or Syria risks violating U.S. sanctions and thereby penalties from U.S. authorities, including potentially large fines and even imprisonment. Whilst most sanctions imposed by the U.S. have been lifted against Sudan, many financial institutions still maintain restrictions. We cannot, therefore, handle USD transactions with such countries
|
Reply time / Resolution time
|
Email id/ Online link
Title of Account in bank: Maerskline India Pvt Ltd
Bank Account no: 911020036010380 IFSC Code: UTIB0000105 Name & address of Bank :AXIS BANK VVD Mahal 181, Palayamkottai High Road Permanent Account Number: AAJCM4693D |
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