Shipping to and from Germany

Your complete guide to shipping to and from Germany. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Payment

Get an overview of payment options when shipping.

What is Credit/Debit Card payment?

Credit/Debit card is our online payment solution, giving you access to pay invoices by credit/debit card at your own convenience 24/7.

Benefits of Credit Card are

Instant freight release which enables faster cargo release (all invoices are paid for shipment).
No fees Eliminate checks, courier expenses and other administrative expenses.
Convenience Pay your invoices online, anytime, anywhere, 24/7.
Simplicity Paid in one click means no more remittance advice or following up.
Multiple invoices Pay single or multiple invoices with transaction amount limited to $10, 000.

Getting Started

1. If you have not registered on Maersk website

Sign up for free registration here.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.

2. Set up card details

In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
- select invoices to pay.
- select credit/debit card option.
- select ‘new credit card’ option.

3. Making payments

Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the credit card you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.

What is Smart Pay?

SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.

Benefits of Smart Pay are

Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
Convenience Pay your invoices online, anytime, anywhere, 24/7
Simplicity Paid in one click means no more remittance advice or following up
No limits Pay multiple invoices and unlimited sums in a single transaction

Getting started

1. If you have not registered on Maersk website

Sign up for free registration here.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.

2. Set up bank details

In MyFinance page navigate to Profile > Settings > Payment Setup tab > Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
Once your bank account is set up in MyFinance, Authorize tick box will show a check mark in the Smart Pay column.

3. Making payments

Navigate to the MyFinance from the Manage menu.
- Select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- Click Pay button.
- Select the bank account you wish to pay from.
- Agree to the terms and conditions and then click ‘Proceed to pay button’.
- Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the Paid tab > select the invoice no. > select the 3rd icon Download Payment Receipt .

Guidebook for Smart Pay

PDF (773KB)

We would like to inform you, that due to legal restrictions we are no longer updating our Rate of Exchange information on this site.

The Rate of Exchange can be found on the invoice itself which you can look up in our MyFinance tool.

In case you would like to calculate the ROE upfront, we suggest to use benchmark ROE (Maersk uses an independent third-party provider for ROE called Refinitiv as benchmark) and use our markup information which can be found here.

The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.

Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.

For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.

Our online platform providing information and insight whenever you need it.

Information on the go

MyFinance gives you visibility on digital services provided and your payables within hand’s reach. Insight into your invoices paid and status of overdue invoices to manage your cash flow and payments on time.

Easy and safe

MyFinance allows you access to financial information, no matter where you are in the world. All our financial service offerings are available digitally and are extremely secure.

MyFinance online features

Open Invoices

All open and outstanding invoices will be listed under this tab.
Single or multiple invoices search and download option available.
You can also view and download invoice PDF copies.
Single and bulk invoices (one dispute reason) can be disputed from Open Invoice tab.

Credits

Open Credits available in customer account are listed under this tab.

Paid Invoices

Paid invoices available under this tab.
Can also view invoice and payment receipts.
Single and bulk invoices (one dispute reason) can be disputed from Paid Invoice tab.

Dispute Cases

Invoices which have been disputed are available under this tab.
Customers can view status and comments.

eStatement

Customers can view all Open invoices and credits.

Agent Solution

CHA’s, 3rd party agents, registered on MyFinance can view and download local in-voices from Search tab.
For Freight, Detention and Demurrage invoice type, approval is required from con-signee, which can be requested online.
Consignee/Payer can request agents to be linked to their customer codes through chat or write email to CENWWWSVCREG@maersk.com with details of customer and agent code.

Create Payment remittance (available only in Bangladesh, Japan, South Korea, Macau, Malaysia, Oman, Portugal, U. A. E.)

Cash customers who have made payments offline (cheque, draft, etc..) can submit their payment remittance online from Open Invoices tab
You also have other options to submit payment remittance. Click on Create Payment remittance button
- Correct Invoice not available
- This is a deposit/advance
- Container deposit