We are pleased to inform that as from today Madrid counter is operative again. Last week we informed you that due to the impact of winter storm Filomena, our counter of Madrid would be closed until further notice to avoid unnecessary movements and dangerous situations.
We are experiencing waiting times beyond 7 days at Long Beach terminal on the MCPS service. To address this ongoing congestion and to improve schedule reliability, we will consolidate MCPS calls at Long Beach by omitting east bound calls until the situation improves.
Due to the impact of winter storm Filomena, our counter of Madrid will be closed until further notice. This way we avoid unnecessary movements and avoid dangerous situations due to current conditions generated by the snowstorm over the weekend.
As you will have heard already, the new year will bring some changes in the Belgian import release landscape. In order to enjoy a smooth import process we would like to provide guidelines so that you can save time and money.
During the special Christmas period we would like to inform that during the 24/12 and on 31/12 we have changed business hours of our Customer Experience teams who will be available on both days, from 09:00 until 12:00, via our usual channels.