Shipping to and from Mauritius

Aligned with the new payment policy which is effective as from 12 February 2018, we are coming forward with some simplification in the process at counter. With these changes, we will provide a quicker and easier way to release shipments at import.

Going forward, all the Delivery Order (DEOR) and Empty Container Delivery Note (ECDN) requests will have to be sent to mu.import@maersk.com.

To ensure that your releases requests are identified swiftly, please ensure that email subject is updated as:

• “DEOR Release: Vessel Name and Voyage, B/L Number XXXXXXXXX”.
  Example: Delivery Order Release: Maersk Santana 123A, 963773743
  

Please note that the following criteria must be complied with for Release:

• Endorsed BL as per endorsement rule, surrendered at counter at least 2 hours prior to submitting request for release of Deliver Order (DEOR).
• Authorization letter duly stamped and signed by owner of cargo. The broker code is to be clearly mentioned. (See Annex 1 & 2).
• Deposit (applicable only for shipment consigned to an individual).
• National ID card / Passport (applicable only for shipment consigned to an individual)
• The shipment is to be paid in full including demurrage charges, if applicable. Please refer to the advisory dated 04th January 2018 on the new payment policy effective as from 12th February 2018

The steps for smooth release are:

Step 1:
Send the Proof of payment to the Finance team (safhtfrc@maersk.com). It is important that the proof of payment is well referenced with the invoice number/BL number for ease of reference and handling.

Step 2:
Surrender the original BL properly endorsed to counter. We encourage that same is done at your convenience as soon as you receive the document. The sooner you surrender the document the easier it will be to treat your release request.

Step 3:

• Send your release request by e-mail which should consists of your instruction to release, authorization letter to mu.import@maersk.com. You will receive a unique case number to confirm receipt of your e-mail. Our counter Release team will verify the release details and issue the release via CCS.
• The email address in the authorization letter will be used for sending ECDN. Your requests should be sent as new e-mails, so each request is logged as a separate case and handled accordingly. Should you reply to an e-mail of another communication from mu.import@maersk.com, with your release documents attached, the e-mail may be missed.
• Should all your documents be in order, we are pleased to commit to a turnaround time as indicated above.
• Release requests will be managed via mu.import@maersk.com from 09h00 – 16h00 during the week days and releases received after this time will only be processed the next working day.

Should you have further queries, please feel free to write to us by sending an email to mu.import@maersk.com

Demurrage

This fee is applicable when the customer holds carrier equipment in the terminal for longer than the agreed amount of free time. It can be incurred for both exports (early drop-off) and imports (late pick-up).
Export: Demurrage days are counted from gate-in (full) to container loading minus free days.
Import: Demurrage days are counted from container discharge to gate-out (full) minus free days.
Applicable to all containers that remain at a terminal location longer than agreed free time.
*Applicable calculation methods may vary by country.

Mozambique, Zambia, Zimbabwe, Malawi, Seychelles, Mauritius, Comoro Islands, Madagascar, Namibia, storage is billed and payable directly to the port operator.

Detention

Detention charges occur when the consignee holds onto the carrier’s container outside of the port, terminal, or depot beyond the free time that is allotted.
Export: Detention days are counted from pick-up empty to gate-in full minus free days.
Import: Detention days are counted from discharge full to gate-in empty minus free days.*
This fee is applicable to all containers that remain in the customer’s possession longer than the agreed free time.
*Applicable calculation methods may vary by country.

***From 15.08.2020 the Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD***