Booking and Shipping Instruction - change of procedures

Update 2 - Booking Management – No Show and Booking Cancellation

As part of Maersk's commitment to delivering the best customer experience and a high level of service, it is essential that we continuously enhance our vessel operations to support your logistics strategy.

To ensure greater operational reliability, accuracy in transportation planning, and improved capacity management, it is important that information is provided clearly, completely, and within the agreed timelines. This helps avoid rework and potential documentation impacts throughout the process.

More efficient operations directly contribute to cost optimization, enabling us to offer more competitive and attractive solutions that better support your business needs.

In this context, we would like to reinforce that bookings may be subject to additional charges, including, but not limited to, those described below.

1. No Show:

Applicable:
• For contract bookings, with no containers picked up or linked to the booking, on the third vessel rollover not caused by Maersk ("by customer").
• For Spot bookings, with no containers picked up or linked to the booking, on the second vessel rollover not caused by Maersk ("by customer").
• In cases where containers already picked up are removed from the booking, at any time.

In the first two scenarios above, in addition to the application of the No Show Fee after the number of vessel rollovers indicated, the booking will be automatically cancelled, with no possibility of reactivation.

In cases where containers already picked up are removed from the booking at any time, an administrative container return fee will also apply for each container returned to the depot, in addition to detention charges in accordance with the applicable standard tariff, with no free time granted.

*The amounts shown may vary in accordance with the Terms and Conditions of your contract or the Maersk Spot product.

2. Booking Cancellation:

Applicable:
• In cases where a booking is cancelled at the customer's request, regardless of the reason provided, the fee will apply, as no exclusion clause is applicable.

Additionally, in cases where bookings are cancelled with containers already picked up, an administrative container return fee will also apply for each container returned to the depot, in addition to detention charges in accordance with the applicable standard tariff, with no free time granted.

*The amounts shown may vary in accordance with the Terms and Conditions of your contract or the Maersk Spot product.

Important: Any other charge stated in your contract or Maersk Spot that are not explicitly in this advisory should be validated in the Terms and Conditions.

To keep providing you excellent customer experience, Maersk is revising the procedures related to booking management and shipping instruction process.

Our teams are extremely committed with quality and agility towards booking confirmation and shipping instruction processes. That excellence is highly impacted by the high amount of amendments requested after booking confirmation and issuance of the verify copy.

Aiming to enhance these processes, the following practices will be effective as from March 20th, 2024:

Shipping Instruction:

To minimize the quantity of shipping instructions with incorrect and fictional information, and improve quality, the “Transport Document Amendment Fee”, that is currently applied for amendments requested after LOAD, will be applied for amendments requested after the submission of shipping instruction.

After the first shipping instruction is submitted + the verify copy is made available, 24h will be granted for conference and amendments free of charge. Amendments requested after this period will be charged.

The 24h period is granted only to the first shipping instruction. Further requests are subject to fee application every time the verify copy has to be reprocessed, regardless the time of request.

Booking:

The correct visibility of our vessel’s capacity is key to offer better pricing conditions. Aiming to improve this process and reduce downfall ratio, the cancellation fee and no-show fee will be applied for cancellation and booking reduction, as follows:

With no container withdraws: if booking reschedule is requested for the 3rd time, booking will be cancelled, and the no-show fee will be applied.

With container withdrawal: booking will remain active while the unit is linked, no-show will be applied and continue to be applied in case of recurrence.

The existing fee of container return of BRL 200 will continue to be applied if any unit must be returned to depot, along with detention, according to standard tariff and no free time.

Important: Maersk Spot rules and conditions remain unchanged and must be consulted separately.