What do I do if I'm unable to update my Verified Gross Mass (VGM) online?
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If you are unable to update your VGM online we’re here to help.
Contact our Chat team for immediate support by clicking the chat icon located in the bottom-right corner, or visit chat and follow the steps and a team member will assist you in real time.
What should you include when chatting with us?
- A quick description of the issue
- The page you were on
- Any error messages
- Your device and browser (e.g. iPhone with Safari)
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Explore our step-by-step guides to using our digital services
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