New Invoice Process on Web

At Maersk, we are continuously reviewing our processes to ensure they algin with your evolving requirements, to ensure your experience with us is exceptional.

We would like to inform of significant enhancements to our Invoicing Process. Effective December 19th, all import invoice requests are to be requested from Maersk website. These changes are designed with your convenience and satisfaction in mind, ensuring a smoother and more efficient process. Kindly find the below step-by-step guide on the new process of invoice request.

Step 1: Login Maersk.com –Customer Hub and enter the Bill of Lading number in the widget Delivery Order & inland transport

Step 2: Other actions –change payer details to charges, Click ‘Change payer details’

Step 3: Perform payer details change
Option A: Perform individual charge change by clicking ‘Update Payer’; select from dropdown list or select/ add the payer details
Option B: Perform updates for all charges by ticking checkbox on the top; update the payer details from the dropdown list

Step 4: Click on Submit-Your Payer Details update / change journey is complete.

Step 5: You should receive your invoice in the next hour –Please do check on MyFinance tab to download the same as well.

For advance detention invoices kindly write to KENDNDIMPINV@maersk.com.

For exceptional requests kindly send a manual invoice request to invoicekenya@maersk.com using the below format.

• Carrier: MAERSKLINE
• Invoice Type: Import
• Bill of Lading Number(s):
• Shipment Type: Local or Transit
• Invoice Payer (Company Name on Invoice):
• Clearing Agent Company Name:
• Contact Number:
• Email Address:
• Comments: (if any)

The Maersk Kenya portal will be decommissioned on 8th January 2025.

We remain committed to putting you, our valued customers needs at the forefront and our customer service team are available to support you address any questions you may have.