South Africa terminal and service update week 33

To ensure our customers are kept informed during this period of high operational volatility, here is our latest update on conditions across the terminals and mitigating actions being taken to address the delays on our services. After some markers of improvement through June and into July, performance across South African terminals has deteriorated. Equipment downtime – quay and yard - remains the leading cause reducing productivity, driving port congestion. Winter weather patterns in Cape Town are beginning to ease with more benign weather forecast as we transition into Spring. DCT remains the major terminal bottleneck with waiting time at +10-16 days. Gate appointments remain highly constrained.

Ports and Terminals Situation

Vessel Operations

We will minimize delays through network actions and contingencies to compensate for delays in cargo arrival and export loading . All imports will be discharged and load movements (full and empty) may be reduced depending on productivity achieved versus the pro forma and the required departure times. Upon departure from South Africa, our vessels shall sail at full speed to make up for lost time and ensure the timely arrival at the destination. The table below outlines current plans and decisions. (Please refer to Maersk.com for the most up to date schedule updates)

Export bookings.

• Open for business – with some restrictions SAFARI and PROTEA exports.
• Maersk can to offer staging and transport solutions, to counter constraints in rail and truck modes.

Imports

• Open for business – with some restrictions SAFARI and PROTEA imports.
• With constraints at Durban DCT and P1 terminal trucking appointments, we can provide options for land transportation and staging as well as “back of port” solutions. Please reach out to your Sales and CX advisors for further information.
• To counter potential import delays – we can offer products to mitigate this risk: -
• Free time Extension – a discounted free time product that may be purchased as late as ETA +1 day.
• Consignee Free time Extension Product. This innovative feature allows purchase of additional discounted free time directly when processing an SSDO online.

https://www.maersk.com/transportation-services/ocean-transport/freetime-extension

We thank you for your patience during this period and reassure you that we are reachable through all our usual communication channels.

We kindly request that you continue to pay attention to our customer advisories during this time. For any queries, kindly reach out to our Customer Experience teams and visit our website Maersk.com.