Phone Technical Issues

This is to inform you that our phone 52970982 is currently experiencing some technical issues.

Calls are not received, and customers are hearing ‘our lines are busy’.

A ticket has been raised to remedy and we will revert as soon as resolved.

For escalations/urgent assistance/query, please contact us on below:

• 59439544 – Cindy Luckhun
• 59423895 – Tevin Kathapermal
• 59424009 – Anastagia Cheung-Chin

To make it easier for you to manage the situation remotely, we have the below recommendations:

• Our Self-Service functionalities available via Maersk.com which are to be primarily adopted:
1. Delivery Order request via Maersk.com for Import Cargo Release (Delivery Order and ECDN). Exceptional Delivery Order requests ONLY will be handled via email to mu.import@maersk.com
2. Demurrage & Detention Calculator
3. Rate of Exchange (Daily)
• Send POP directly to safhtfrc@maersk.com
• Move the shipments via waybill or arrange for Telex Release instead Original bills of Lading
• Enroll on our Web BL printing functionality on Maersk.com

We appeal to you to be patient with us as we strive to service your needs as quickly and efficiently as possible. Use our chat functionality via www.maersk.com should you wish to get further clarifications.