This is to inform you that our phone 52970982 is currently experiencing some technical issues.

Calls are not received, and customers are hearing ‘our lines are busy’.

A ticket has been raised to remedy and we will revert as soon as resolved.

For escalations/urgent assistance/query, please contact us on below:

  • 59439544 – Cindy Luckhun
  • 59423895 – Tevin Kathapermal
  • 59424009 – Anastagia Cheung-Chin

To make it easier for you to manage the situation remotely, we have the below recommendations:

  • Our Self-Service functionalities available via which are to be primarily adopted:
    1. Delivery Order request via for Import Cargo Release (Delivery Order and ECDN). Exceptional Delivery Order requests ONLY will be handled via email to
    2. Demurrage & Detention Calculator
    3. Rate of Exchange (Daily)
  • Send POP directly to
  • Move the shipments via waybill or arrange for Telex Release instead Original bills of Lading
  • Enroll on our Web BL printing functionality on

We appeal to you to be patient with us as we strive to service your needs as quickly and efficiently as possible. Use our chat functionality via should you wish to get further clarifications.

Anything you need, we’re here to help


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