As per our earlier communication, we informed you that, effective 7 November 2023, a new interface with MyFinance will be implemented, providing users with a more streamlined experience when navigating the payment remittance process. The upgrade will bring improved functionalities and enable easier and more efficient system navigation that simplifies the remittance process. With the help of the new interface, customers are not required to opt for the redirect option; all the features will be available on the new page itself.

To help you navigate the system, we have created a step-by-step guide for the Paid to Release process, which explains all the functionalities in detail. The guide will help you understand the submission of payment proof on a common and standard platform and will reduce the waiting time.

We encourage all customers to use the MyFinance platform to submit payment remittances.

For payment related to a sanctioned country’s shipments, write to us at; for any further queries, please reach out to your regular contact person or reach us through the Live Chat for technical support.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

China, Hong Kong, Japan, South Korea, Bangladesh, Sri Lanka, Jordan, Kuwait, Saudi Arabia, Oman, and Qatar.

The previous announcement on Notice for Paid to Release “Payment Remittance Process” on MyFinance can be found here.

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