As communicated earlier, we will be undergoing a financial system upgrade to SAP S/4HANA in November 2023. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about upcoming changes and challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating and apologise in advance for any inconvenience this may cause.

Please note that effective from 7 November 2023, a new interface with MyFinance will be implemented, providing users with a more streamlined experience when navigating the payment remittance process. The upgrade will bring improved functionalities and enable an easier and more efficient system navigation that simplifies the remittance process. With the help of the new interface, customers are not required to opt for the redirect option; all the features will be available on the new page itself.

We encourage all customers to use the MyFinance platform to submit the Payment Remittances.

How will this benefit you?

  • Pay single or multiple invoices on a standard platform.
  • No more waiting at the counter or sending E-Mails.
  • Shorter turnaround for delivery orders or cargo releases.
  • All approvals and rejections will be communicated through E-Mail.
  • Track and trace your remittances online under “Paid Invoice” tab.
  • Easily access, print, and download payment receipts and E-Statements.

The navigation for the payment remittance process is shared below:

  • Go to and click on “Account”.
    (First-time user? Please go to Register now to generate the ID and password).
  • Enter your credentials (username and password).
  • Click on “Manage” and Select “MyFinance”.
  • Go to “Open Invoices”.
  • Select invoice(s) and click on “Upload Proof of Payments”.

Please refer to the registration guide and video. You will receive the step-by-step user guide in the next communication.

For payment related to a sanctioned country’s shipments, write to us at; for any further queries, please reach out to your regular contact person or reach us through the Live Chat for technical support.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

China, Hong Kong, Japan, South Korea, Bangladesh, Sri Lanka, Jordan, Kuwait, Saudi Arabia, Oman, and Qatar.

Anything you need, we’re here to help


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