We are writing to inform you that we will be undergoing a financial system upgrade to SAP S/4HANA. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about some upcoming challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating, and we apologies in advance for any inconvenience this may cause.
Please note that as a result of this transition, effective 13 June 2023 (local time) all customers currently receiving specific invoice types through EDI will start receiving all types of invoices (detention, import, export, manual, DERT, debit and credit note) that they have billed for in our SAP S/4HANA application. Please cascade this information to your information technology (IT), integration team, or third-party vendor to ensure that they are aligned with these changes.
If you have any questions concerning the above, please reach out to your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition. We recommend that you review this information and make any necessary updates.
Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.
We appreciate your patience and understanding as we work to improve our financial system to better serve you.
This information is relevant for specific customers in the following countries:
Austria, Bulgaria, Canada, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, the United States of America.
The previous announcement on the changes to due the new financial system can be found here.
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