Advisories

Safmarine Customer Experience Transition into Maersk - Malaysia

Summary: We aim to keep the customer experience seamless as we transit into our new brand strategy. Please be informed of below communication matrix changes which will take effect from 01 November 2020.
23 out 2020

We aim to keep the customer experience seamless as we transit into our new brand strategy. Please be informed of below communication matrix changes which will take effect from 01 November 2020.

Emails

All email communication relating to your existing Safmarine shipments to be channelled to

For Export: my.export@maersk.com
For Import: my.import@maersk.com

The old email addresses with Safmarine email domains will cease operation in due course.

Calls

You may contact us at +603 8026 6688. Our operating hours are

Monday to Thursday : 9am to 6pm
Friday : 9am to 5.30pm
Phone lines will be closed during lunch hours: 12.30pm – 1.30pm

If you have any questions, please contact our customer experience teams or our Maersk website

We appreciate your business and look forward to continuing working with you in the future.

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Asia Pacific Malaysia

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