Customer Guide to Requesting Refunds – myFinance Portal

As part of our ongoing efforts to offer you a seamless experience when shipping with us, we are pleased to introduce our refunds solution – a simple way to place your refund request via your myFinance portal.

Let’s get you started

Payments marked as Overpayment, Duplicate payment or Container Deposit for registered myFinance users will be listed under the refunds tab. You can only request for a refund if it is posted under your ledger. If other customers are updated in the system, you will be required to provide a NOC letter to proceed.

You are encouraged to request our collectors to adjust these amounts against outstanding invoices. Please ensure that there are no outstanding invoices prior to raising a refund request, as these will be rejected.

New bank accounts can be added to Maersk master data by providing the mandatory details listed hereunder.

• Cancelled cheque copy
• Bank statement
• Company letter head along with stamp & signature
• Bank confirmation letter head along with stamp & signature

Once you have placed your refund request

Upon raising the request, the registration and approval or rejection will be communicated to the mail ID provided you provided in the portal.

The following is a detailed guide on how to raise the refund requests.

As always, please feel free to reach us should you need some additional support regarding this process.