Here at Maersk, we are continuously striving to ensure that we provide the best service to our customers.

Starting July 1, 2020, Delivery Order must be requested through Maersk website.

For you to be properly guided, attached here are the procedures on website registration and how to request delivery order.

Only revalidation of delivery order request should be sent via email at

Moreover, if Delivery Order was not provided due to different scenarios (HOLD Order, Container is still loaded, Incomplete requirements) but have already sent the delivery order via website and case is already closed, below procedures should be followed

Scenario: Account in HOLD

  • Contact Collection team to lift the hold order from your account. Finance hotline: +63 2 8689 9090
  • Send a confirmation email to with below format
    Subject: SSDO Lifted Hold Order BL# _________


  • You are already lifted as coordinated/advised by collection team.
  • Previous SSDO Case Number

Scenario: Container is still loaded

  • Send an email to with below format
    Subject: SSDO Container already discharged BL#


  • Previous SSDO Case Number
  • Required documents (LOA, OR, CG)

Scenario: Incomplete/No Requirements

  • Send an email to with below format
    Subject: SSDO Request with Complete Requirements BL#


  • Previous SSDO Case Number
  • Required documents (LOA, OR, CG)

Scenario: Pending Account registration approval

  • Send an email to with below format
    Subject: DO Request due to registration in process | BL#


  • Required documents (LOA, OR, CG)

Further, please see below turntime for your reference

  • Business schedule remains Monday to Friday 8:30am to 4:30pm
  • Turntime remains at 2 working hours for both

In case of any questions, please do not hesitate to contact your local Maersk Line Customer Service Representative.

Tel: +63 2 7976 9590 (MNL) / +63 32 230 2303 (VIS) / +63 82 272 7303 (MIN)

Email: (Export) / (Import)

Stay informed
Sign up for news and insights
Stay ahead of the curve with valuable supply chain trends sent directly to your inbox

By submitting this form, I agree to receive logistics related news and marketing updates from A. P. Moller-Maersk and its affiliated companies via e-mail. I understand that I can opt out of such Maersk communications at any time by clicking the unsubscribe link. To see how we process your personal data, please see our Privacy Notification.

Thank you for signing up
You have now signed up for newsletters. You will shortly receive an email which will explain how to set your newsletter preferences and unsubscribe. 
You can unsubscribe anytime.

Anything you need, we’re here to help


Logistics solutions

We meet customer needs from one end of the supply chain to the other.

Contact us

Our dedicated team of experts are here for you.
Find Prices

Ready to ship?

Look up rates for new shipments and inland tariffs.
Industry Insights

Sign up to our newsletter

To provide you with the right tools and the most relevant information for you to best manage your supply chain, please sign-up to our bi-weekly newsletter on global logistics.