Enhanced Chat Experience on our Maersk website
11 May 2020
We are glad to introduce an enhanced seamless Chat experience to you effective 15th May 2020.
This will enable easier and faster access to all your shipment related queries.
How would this benefit you?
- You can now access our Chat services round the clock 24/7
- For general transactional queries like Booking amendment, Container tracking, Rates/ invoice/standard free time/schedules etc you can directly enquire the status with one-time login thereby resulting in faster resolution
- Basis your query the chat will also guide you to relevant navigation page on website
- Auto cases will be created with high/medium priority level for every request raised via Chat which will help you keep a track of all your requests
All you need to do is register yourself one-time for your individual login credentials on Maersk website.
Note: Only once registered you will be able to access these chat options directly.
We hope the new process makes it easy for you to do business with us.
We thank you for your business and look forward to continuously serving your global transportation needs.
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