We would like to offer you our latest update on the outbreak of COVID-19 and any impact to Maersk’s operations in Lesotho.
Maersk leadership teams, as well as management in all other areas where cases of COVID-19 have been identified, are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.
Please bookmark this advisory page where you will always find the latest update for Lesotho!
3 April 2020:
You would be aware of the growing situation globally regarding COVID-19. At present, our offices are subject to a change in timing based on local government guidelines and will close from 27/3 to 21/04.
Our teams will be working remotely, email correspondence will be dealt with normally and should you need to reach out to any member of staff, please use the following contact details,
To make it easier for you to manage any situations remotely, we have the below recommendations
- If possible, move to handling shipments via waybills.
- In case you do require original bills of lading, we will be happy to assist with the below options
- Collect the bills of lading from our office when it’s open
- Perform an “electronic release” of bills of lading – where we will keep the original bills of lading with us and allow release of cargo to the consignee / nominated party on your request alone.
- Surrender of original bills would need to be done at our nearest open office.
- We will waive any charges linked to an electronic release of bills of lading and amendment fee for change of bill type
- Please share details of any payments made with us via e-mail – that is, any proof of payment such as a scanned copy of cheques deposited, electronic funds transfer receipts, etc.
- The release of cargo moving by road will follow the standard release process.
- The release of cargo moving by rail will change to an electronic platform, all documents must be scanned and emailed through to our customer services team for processing, in turn an electronic release order will be sent back for submission to the local authorities for release.
Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative, we will be happy to assist you.
Keep your business moving during the COVID-19 situation
We have outlined solutions which might help during this uncertain time. We are developing alternative services across the logistic chain where possible and our customer service teams are able to provide more context.