COVID-19 Updates - Philippines

We would like to offer you our latest update on the outbreak of COVID-19 and any impact to Maersk’s operations in Philippines.

Maersk leadership teams, as well as management in all other areas where cases of COVID-19 have been identified, are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.

Please bookmark this advisory page where you will always find the latest update for Philippines!

14 August 2020:

General Status

As of 2 August 2020 - President of the Philippines announced that National Capital Region and other selected regions were reverted to Modified Enhance Community Quarantine from August 4 to 18. We would like to share our latest update on the outbreak of COVID-19 and the current status of Maersk’s operations in Philippines.

Please be informed that despite growing situation globally regarding COVID-19, we wish to reassure you that Maersk Filipinas Inc. remains open for business. We expect little to no delays and disruption to operations across all ports. With this, you may continue doing business with us.

Process updates

For Counter Transactions

• Surrender of OBL can be submitted at any of below offices
  • MANILA - 9F One Ecom Center, Harbor Drive cor., Sunset Avenue, Mall of Asia Complex, Pasay City, 1300
    • Open at 8:30 AM to 3:00 PM
    • Please secure appointment prior visiting the counter office.
  • CEBU - Aug 17, 2020– OBL surrender will be shifted back to Maersk office in 11/F Skyrise 2 Bldg., Asiatown IT Park, Lahug, 6000 Cebu City. Open Monday-Friday at 8:30 am to 3:00 PM.
  • DAVAO - We have a dropbox at Bldg Security Area.
  • SUBIC - Blk19/Lot2, Moonbay Marina Complex, Manila Ave., Central Business District, Subic Bay Freeport Zone, Subic. Look for Andrew Gumatay/Jovs Mahinay
  • BATANGAS - 2nd flr, Old PPA Building, Batangas Port, Batangas City. Look for Ely Liberato/Wency Galeon

To make it easier for you to manage any situations remotely, we have the below recommendations

• OBL of Export
  • If possible, move to handling shipments via Sea waybills.
  • In case you do require original bills of lading, we will be happy to assist with the below options
    • Collect the bills of lading from other locations (destination offices in Maersk).
    • Perform an “electronic release” of bills of lading – where we will keep the original bills of lading with us and allow release of cargo to the consignee / nominated party on your request alone.
• Import Related
  • In case you do require original bills of lading, Maersk will be happy to assist with an “electronic release” of bills of lading – where we will keep the original bills of lading with Maersk and allow release of cargo to the consignee / nominated party on your request alone.
  • Surrender of original bills would need to be done at our available offices above.
  • We will waive any charges linked to an electronic release of bills of lading and amendment fee for change of bill type
  • Please share details of any payments made with us via e-mail – that is, any proof of payment such as a scanned copy of cheques deposited, electronic funds transfer receipts, etc.
• Delivery Order can be requested from Mondays through Fridays, 8:30 AM to 4:30 PM. You may send your request via our Maersk website.
• For OBLs unable to surrender due to below scenarios, here are the requirements needed

NOTE: Such request and documents will be subject for review & approval

For Port and Terminal Transactions

Manila

• ED – Customers can submit and process their ED through BOC’s website (client.customs.gov.ph). Fill up the necessary details then send the ED with no stamp, ticket with “Authority to Load” remarks, and copy of official receipts (OR) for Arrastre and Wharfage to our Manila Operations Team following below format:
  • Subject of the mail: ED for Vessel Name/Voyage/Manila North – ED Number
  • Body of the mail: Container list of the attached ED
  • 1 set of ED is equivalent to 1 email: 1 set means your ED together with the official receipt/s
  • Send the scanned copy of your ED and OR to below recipients:
    • ASIOPSMNL@sealandmaersk.com
    • Francisco.Juanico.Jr@sealandmaersk.com
    • Alecs.Carreon@sealandmaersk.com
    • Hans.Pangilinan@sealandmaersk.com
    • Carmina.Mercado@sealandmaersk.com
  • MICT E-Payment – Customers can settle their export, import, and other port charges via MICT’s online payment. Please go to the website (https://acts.ictsi.com) for further checking.

Subic

• ED - Subject format on Email subject: ED for Vessel Name/Voyage/Subic – ED Number
• Standard Body of email: Container list of the attached ED
• 1 set of ED, 1 email
• Send scanned copy of your ED to: shipment@bowships.com; jocher411@gmail.com; bsmi@bowships.com; ronvibar@bowships.com with below in Copy
  • ASIOPSMNL@sealandmaersk.com
  • Francisco.Juanico.Jr@sealandmaersk.com
  • Alecs.Carreon@sealandmaersk.com
  • Hans.Pangilinan@sealandmaersk.com
  • Carmina.Mercado@sealandmaersk.com

Batangas

ED For E-signature and Registry number application to BOC – Batangas

• ED - Subject format on Email subject: ED for Vessel Name/Voyage/BTG – ED Number
• Standard Body of email: Container list of the attached ED
• 1 set of ED, 1 email - Please do take note that BOC can only accept maximum 5 ED due to lack of Manpower and scanners.
• Send scanned copy of your ED to: exportdiv.batangasport@gmail.com with below in copy
  • ASIOPSMNL@sealandmaersk.com
  • Eliseo.Liberato@sealandmaersk.com
  • Wenceslao.Galeon@sealandmaersk.com
  • Francisco.Juanico.Jr@sealandmaersk.com
  • Carmina.Mercado@sealandmaersk.com
• Document with Signature and Registry number will also be received via Email.

Important to take note that the sending of emails is from 0800H to 1700H only – Monday to Friday.

Submission of duly accomplished ED Docs to Port Agents via email

• Subject format on Email subject: ED for Vessel Name/Voyage/BTG – ED Number
• Standard Body of email: Container list of the attached ED
• 1 set of ED, 1 email
• Send scanned copy of your ED to: ASIOPSMNL@sealandmaersk.com with below in copy
  • Eliseo.Liberato@sealandmaersk.com
  • Wenceslao.Galeon@sealandmaersk.com
  • Francisco.Juanico.Jr@sealandmaersk.com
  • Carmina.Mercado@sealandmaersk.com

Cebu

• All documents (i.e. ED, Arrastre, Wharfage, Cargo Entry Permit, etc) for export-related services must be submitted to our Cebu Operations team following below format:
  • Subject of the mail: ED for Vessel Name/Voyage/Cebu Terminal – ED Number
  • Body of the mail: Container list of the attached ED (In table format)
  • Send the scanned copy of your ED and OR to below recipients:
    • Joemari.Gentapanan@sealandmaersk.com
    • Jarryd.Ong@sealandmaersk.com
    • Virgo.Villacorta@sealandmaersk.com
• Customers will then receive a confirmation mail prior to gate-in of containers
• Truckers must present a copy of the official receipt (OR) for the Arrastre and Wharfage upon gate-in
• Cebu Terminal has implemented a “No Confirmation, No Gate-In” procedure until further notice

Cagayan

• Original ED must be submitted to BOC and Terminal, respectively
• Customers must provide a copy of the ED to our Cagayan Office (they can drop it in the window) OR they can send it to below email address using below format as it is a requirement for the OFM submission
  • Subject of the Email: ED for Vessel Name/Voyage/Cagayan – ED Number
  • Body of the Email: Container list of the attached ED
  • 1 set of ED, 1 email
  • Send the scanned copy of ED to below recipients
    ASIOPSCGY@sealandmaersk.com
    oin.abroguena@sealandmaersk.com

Davao

Business as usual

General Santos

Business as usual

Ocean Updates

NCR has been placed under Modified Enhanced Community Quarantine due to the COVID-19 pandemic, Terminal capacity has improved particularly in Manila. However we remain to be under contingency situation. For any Vessel schedule that may arise customers may subscribed to Transport Plan Changes on Maersk website. Timely notifications on vessel changes or details related to discharge port will be made available thru website feature notifications.

On situation related to discharge port changes, we would like to inform that these are in accordance with clause 20(c) of Maersk A/S’ terms of carriage, we hereby re-notifying you of the following during contingency plans

• Possible diversion of Maersk A/S reefer shipments due to arrive Manila as needed, to the nearby ports of Batangas or Subic; and
• Place these containers at the Merchant’s disposal for collection.

We received confirmation from Bureau of Customs Manila that we can discharge at these alternative ports and that you may lodge your import clearance accordingly. The district collectors were directed to expedite release of reefer units in their respective ports.

With the mentioned challenges, Maersk A/S is doing our utmost to facilitate your cargo movements and ensure that your cargoes are kept in ideal condition by reminding and offering you the following

• For containers already discharged in Manila terminals (North & South), importers/consignees are directed to immediately withdraw reefer containers to avoid accumulating the demurrage and storage fees, or otherwise potentially face abandonment and forfeiture proceedings.
• While most of the warehouses and plants may be full and/or closed, we at Maersk A/S understand your plight and we can work with you to help store your cargoes at a lower cost.
• You may divert your cargoes to Batangas or Subic as alternatives to Manila. We also call other Philippine ports: Cebu, Cagayan de Oro, Davao, and General Santos, should you wish to book your cargo direct to those locations.

For blank sailings due to the situation, please refer to below details

COVID-19 Blanking Announcement – Asia to North Europe Services
COVID-19 Blanking Announcement on Transpacific Services
COVID-19 Blanking Announcement – Asia - North Europe Services Updated

Inland Solutions

Let our network of depots be your temporary storage solution so you can have the following benefits

• Dry and reefer laden container storage
• Reefer plugging and monitoring
• Port delivery or pick-up transport

Trade Finance, Value Protect, Insurance

While we are complying with the Philippine government’s Enhanced Community Quarantine protocols, there are Philippine banks that remain open to cater to business requirements.

During this period, banks have implemented earlier online and bank deposit payment cut-off times wherein, for UnionBank, payments received after 2PM will be processed the next banking day while for BDO and BPI, payments received after 3PM is processed the next banking day. And specific to cheque payments, it follows an earlier cut-off time at 10AM.

To ensure timely release of your shipment and avoid longer waiting time, we encourage you to please process payments before invoice due date or before shipment arrival.

In addition, to serve you better we will prioritize the release of your cargo by improving our payment application and by reallocating our resources to ensure that we’re able to release your shipments in 2 to 4 hours post submission of payment. With this change, please expect that the official receipt will be issued within 24 to 48 hours.

You may continue processing payment following the options listed below.

• Payment via Online Fund Transfer: This is the most convenient and safest option for you! You may wire your payments by using the online payment facility of your bank.

Not yet registered? You may register by clicking the links below. You may also download the BDO, BPI and UnionBank apps via PlayStore or Apple Store.

BDO (Click here) 
UB (Click here) 
BPI (Click here) 

If you already have a BDO, BPI or UnionBank mobile apps or online accounts, you may simply login then select Fund Transfer or Money Transfer then put the Maersk Filipinas Inc. Account numbers below. When done, please email screenshot of your transaction to PH.EXPORT@maersk.com / PH.IMPORT@maersk.com.

• Payment via UnionBank’s Online Bills Payment: For UnionBank account holders, you may also avail of their bills payment option accessible in both web and mobile formats. Simply login to your online UnionBank account, go to Bills Payment then select Maersk in the Biller. For the step by step bills payment guide, please access the link (Click here).
• Email requirements: For easy reference and to speed up the transaction processing, below are the recommended subject lines to be used during e-mail payment sending
  BL – Freight (example: 123456789, Freight payment)
  BL – Demurrage until (date of DO validity) (example: 123456789, Demurrage until March 11,2015)
  BL – Detention for invoice number (example: 123456789, Detention for 51512345678)
  BL – Outstanding for invoice number (example: 123456789, Outstanding for invoice 51512345678)
• Payment via Bank Deposit: Banks remain open and should you wish to visit a bank to make a deposit / payment please always remember to practice Social Distancing and other safety precautions. When making a bank deposit, remember to always provide either B/L # or Invoice # when filling-up the deposit slip. Send validated deposit slips to Ph.Export@maersk.com (for Export) or Ph.Import@maersk.com (for Import). Once sent or uploaded, our finance team will reply to you if your shipment is ready for documents release or otherwise. Please note emails or deposit slips uploaded before 4:30PM will be attended the same day. Those sent after the said cut-off time will be attended to the following business day.

Hotline at 7976-9590 or our
CS Duty phone: +63 9178528643
Email: ph.export@maersk.com (Export) / ph.import@maersk.com (Import)

Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative, we will be happy to assist you.

Keep your business moving during the COVID-19 situation

We have outlined solutions which might help during this uncertain time. We are developing alternative services across the logistic chain where possible and our customer service teams are able to provide more context.

Learn more about how we keep your business moving