We would like to offer you our latest update on the outbreak of COVID-19 and any impact to Maersk’s operations in Malaysia.

Maersk leadership teams, as well as management in all other areas where cases of COVID-19 have been identified, are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.

Please bookmark this advisory page where you will always find the latest update for Malaysia!

7 May 2020:

General Status

IIn view of the Malaysian Government's announcement on Conditional Movement Control Order (CMCO) starting 4th May 2020, we would like to inform that our documentation counters throughout Malaysia will operate with below hours in compliance with the regulations.

12th till 22nd May: 9am - 4.30pm (no lunch closure) in view of Ramadhan
27th May onwards: 9am - 12.30pm and 1.30pm - 5pm (normal operation hours)

To make it easier for you to manage any situations remotely, we have the below recommendations

  • If possible, move to handling shipments via waybills.
  • In case you do require original bills of lading, Maersk will be happy to assist with an “electronic release” of bills of lading – where we will keep the original bills of lading with Maersk and allow release of cargo to the consignee / nominated party on your request alone.

Our friendly customer service teams are still accessible via hunting line (+603 8026 6688) and email (my.import@maersk.com and my.export@maersk.com) as usual business hours.

Our warehouses, depots and trucking services are now back to the usual business hours.

In case you are visiting our offices (except for document collection or surrender), please do

  • Request for an appointment before arriving at our office. We are trying to stagger timing of people coming to our office to avoid a crowded environment.
  • Follow the World Health Organisation recommendations on hygiene, available on the link (Click here).

Should you have any concern and/or queries, please feel free to contact your Maersk Local Representative, we will be happy to assist you.

Keep your business moving during the COVID-19 situation

We have outlined solutions which might help during this uncertain time. We are developing alternative services across the logistic chain where possible and our customer service teams are able to provide more context.

Learn more about how we keep your business moving

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