Get up-to-date local information about export procedures and restrictions, demurrage and detention, container drop-offs and more.
Verify Copies (of your Bill of Lading or Waybill) will be posted to the web, once the Shipping Instruction or Amendment has been processed. You can sign up for Alert messages to be sent to you, to inform that the Verify Copy is ready for you to view. For those that choose not to receive Verify Copies, you can similarly receive Alert messages to inform your Bill of Lading or Waybill is ready.
We recommend you sign up to receive these Alert messages. This will mean you do not need to keep checking the status on the web. Plus you will receive the Verify Copy as a PDF attachment in the email Alert message.
Application of Transport Document Amendment Fee
If you submit your shipping instruction early and require changes prior to the vessel sailing date, we will process these changes without applying the AMF.
The Transport Document Amendment Fee (AMF) will subsequently be applied for any change requests received post vessel sailing date, the Shipped on Board date. These changes may include payment terms, cargo description, piece count, weight and address details; and AMF is applied on a ‘per instruction’ basis, meaning an amendment instruction may contain a number of items to be amended in the same request.
We recommend that you see our online business services to book and conduct your business with us as this is the fastest and most efficient and effective way to work with Maersk globally. Booking Procedures
We are happy to take your bookings in any of the following ways.
- Booking via maersk.com or Inttra
- Telephone 0800 600REF or 0800600DRY (from within New Zealand)*
- Email (firstname.lastname@example.org)*
*Note : a Manual Booking Fee (MBF) will apply for bookings received via email or telephone
We will need the following information when taking your booking:
- Customer name and contact
- Vessel and voyage you wish to ship on
- Load port and final destination of cargo
- Quote / Contract number
- Number and type of containers to be booked
- Commodity details
- Any special requirements e.g. OOG cargo dimensions, hazardous cargo details, etc.
Should you have any questions about your booking, the export customer services team at Maersk New Zealand will be happy to help you.
Please find following an outline of the correct communication channels for all Export Documentation matters. Note a Manual Documentation Fee (MDF) will apply to Shipping Instructions received via Email.
E-Commerce data submission
First and foremost, we have extensive electronic data submission options, ranging from our first class facility on maersk.com through to full EDI. Many of our customers prefer electronic options, with 90% of customers submitting their Shipping Instructions on-line.
Manual data submission
If you submit your Shipping Instructions (SI) manually, below are the email channels to use.
- First SI submission – email to MNLGSCIDX@maersk.com
- Amendment requests to first SI submission – email to MNLGSCAMD@maersk.com
The correct format to submit your SI manually, is a PDF attached to the email. Please do not submit your SI within an email attached to an email. It will not be recognized. The PDF must be attached to the immediate email you are sending.
Please clearly indicate on your amendment requests, the information that is to be amended. Old data / New data is the most preferable method. This will help keep the processing turn time to a minimum and avoid extra communication and delay.
If you submit an updated SI, with no notation to indicate the changed details, it will not be processed. If the amendment cannot be processed, for any reason, you will be notified by auto-mated email.
Please also note, MNLGSCIDX and MNLGSCAMD are receiving emails only. You will not receive a reply from these email addresses. If you have any questions regarding documentation, you will need to direct it to the customer service team you usually correspond with e.g. email@example.com