Maersk Australia’s Money in the Bank Policy means you no longer have to provide the payment remittance for your shipments!
Documentation Release
Bills of Lading and Electronic Delivery Orders are released automatically once the invoiced funds have been cleared by our bank. Funds may take up to 24 hours to clear for AUD payments and up to 48 hours for other currencies.
Customers will need to take into account the payment processing period when requesting documents as they will not become available until the funds have been cleared.
For instant documentation release we recommend you use Maersk’s secure SmartPay system.
Multiple Invoices
To ensure your payment is processed efficiently we ask you quote the 10-digit invoice number as your payment reference. If you are paying multiple invoices in the one transaction you will need to send a payment breakdown along with your bank remittance to au.rem@maersk.com.
Invoice Status
To check the clearance status of your invoice go to MyFinance > Search. Invoices will be displayed as Open or Paid.
For additional support contact our local team via Live Chat.
What is Credit/Debit Card payment?
Credit/Debit card is our online payment solution, giving you access to pay invoices by credit/debit card at your own convenience 24/7.
Benefits of Credit Card are
- Instant freight release which enables faster cargo release (all invoices are paid for shipment).
- No fees Eliminate checks, courier expenses and other administrative expenses.
- Convenience Pay your invoices online, anytime, anywhere, 24/7.
- Simplicity Paid in one click means no more remittance advice or following up.
- Multiple invoices Pay single or multiple invoices with transaction amount limited to $10, 000.
Getting Started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.
2. Set up card details
- In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
- In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
- select invoices to pay.
- select credit/debit card option.
- select ‘new credit card’ option.
3. Making payments
- Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the credit card you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
EDO will be sent to your nominated address within 4 hours upon freight release is initiated, for urgent releases or you wish to nominate a different email address please request online:
Paid Via SmartPay/Credit Card/Compay: EDO request
Manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on https://www.maersk.com/
- SmartPay: Instant freight release, no remittance and NO fees!
- To use SMARTPAY register now with My Finance on Maersk at this stage we accept AUD invoice only. We also accept Credit card (Visa /Master Card) with no currency restriction, however 3% fee applies.
- Bank Transfer:
- Account Name: Maersk A/S
- AUD BSB:242000 Account:234050001 Swiftcode: CITIAU2X
- USD BSB:242000 Account:234050044 Swfitcode: CITIAU2X
- Bank: Citibank N.A (Sydney Branch) Address:2 Park St, SYDNEY, NSW,2000
- EUR Account:0012307529 Swiftcode: CITIGB2L IBAN:GB51CITI18500812307529
- Bank: Citibank N.A Address: Citigroup centre 33 Canada Square, Canary Wharf, London
Note: To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.Your documentation will be released within 24 hrs of payment being received. For same day freight release, fund and remittance advice must be received by 9am AEST. We will not able to release your document unless the Invoice number is provided in remittance advice and email to au.rem@maersk.com for allocation.
- COMPAY: It may take up to 48 hours to receive EDO/BL due to the delay in receipt of funds from COMPAY, we recommend SMARTPAY for urgent releases.
- OFAC embargoed shipments
Shipment from/to Cuba, North Korea, Sudan or Syria are under United States of America (U.S.) trade sanctions (OFAC embargoed shipments), payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice.
- Bank name: Handelsbanken
- Bank address: Havneholmen 29 Copenhagen 1561 V Denmark
- Account owner: A.P. Moller Maersk A/S
- Currency: EUR Registration number: 6499
- Account number: 3000013
- IBAN: DK0264990003000013
- SWIFT: HANDDKKK
Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
- Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
- No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
- Convenience Pay your invoices online, anytime, anywhere, 24/7
- Simplicity Paid in one click means no more remittance advice or following up
- No limits Pay multiple invoices and unlimited sums in a single transaction
Getting started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
- In MyFinance page navigate to ‘Profile’ > ‘Bank Data’ tab to set up a bank account. Please note it may take up to 24 hours to verify your account information.
- Once your bank account is set up in MyFinance, go to ‘Profile’ > ‘SmartPay’. For your nominated account, tick the Automatic Debit Authorization box and hit save.
3. Making payments
- Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the bank account you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange from 7 days prior to departure for export invoices and 7 days prior to arrival for import invoices.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.