Your complete guide to shipping to and from Australia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Maersk Australia’s Money in the Bank Policy means you no longer have to provide the payment remittance for your shipments!
Documentation Release
Bills of Lading and Electronic Delivery Orders are released automatically once the invoiced funds have been cleared by our bank. Funds may take up to 24 hours to clear for AUD payments and up to 48 hours for other currencies.
Customers will need to take into account the payment processing period when requesting documents as they will not become available until the funds have been cleared.
For instant documentation release we recommend you use Maersk’s secure SmartPay system.
Multiple Invoices
To ensure your payment is processed efficiently we ask you quote the 10-digit invoice number as your payment reference. If you are paying multiple invoices in the one transaction you will need to send a payment breakdown along with your bank remittance to au.rem@maersk.com.
Invoice Status
To check the clearance status of your invoice go to MyFinance > Search. Invoices will be displayed as Open or Paid.
For additional support contact our local team via Live Chat.
EDO will be sent to your nominated address within 4 hours upon freight release is initiated, for urgent releases or you wish to nominate a different email address please request online:
Manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on https://www.maersk.com/
SmartPay: Instant freight release, no remittance and NO fees!
To use SMARTPAY register now with My Finance on Maersk at this stage we accept AUD invoice only. We also accept Credit card (Visa /Master Card) with no currency restriction, however 3% fee applies.
Bank: Citibank N.A Address: Citigroup centre 33 Canada Square, Canary Wharf, London
Note: To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.Your documentation will be released within 24 hrs of payment being received. For same day freight release, fund and remittance advice must be received by 9am AEST. We will not able to release your document unless the Invoice number is provided in remittance advice and email to au.rem@maersk.com for allocation.
COMPAY: It may take up to 48 hours to receive EDO/BL due to the delay in receipt of funds from COMPAY, we recommend SMARTPAY for urgent releases.
OFAC embargoed shipments
Shipment from/to Cuba, North Korea, Sudan or Syria are under United States of America (U.S.) trade sanctions (OFAC embargoed shipments), payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice.
Bank name: Handelsbanken
Bank address: Havneholmen 29 Copenhagen 1561 V Denmark
Account owner: A.P. Moller Maersk A/S
Currency: EUR Registration number: 6499
Account number: 3000013
IBAN: DK0264990003000013
SWIFT: HANDDKKK
Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
Convenience Pay your invoices online, anytime, anywhere, 24/7
Simplicity Paid in one click means no more remittance advice or following up
No limits Pay multiple invoices and unlimited sums in a single transaction
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
In MyFinance page navigate to ‘Profile’ > ‘Settings’ > ‘Payment Setup ’> ‘Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
Once your bank account is set up in MyFinance, Authorise’ tick box will show a check mark in the Smart Paycolumn.
3. Making payments
Navigate to the ‘MyFinance’ from theManageManage.
select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
Click Pay button.
select the bank account you wish to pay from.
agree to the terms and conditions and then click ‘Proceed to paybutton’.
Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid ’ > select the invoice no. > select the 3rd icon Download Payment Receipt .
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment.
For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
MyFinance
MyFinance lets you make payments electronically, significantly reducing your paperwork and giving you a simple overview of your invoices and accounts.
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