Can I dispute my invoice if I disagree with what I've been billed?
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
エラーが発生しました
この情報は役に立ちましたか?
フィードバックありがとうございます!
申し訳ございません。以下の関連するよくある質問をご覧ください。
申し訳ございません。お探しの商品が見つかりませんでした
以下のオプションのいずれかを使用して、当社の顧客体験チームにお問い合わせください
関連するよくある質問
保存済みのカードをsafmarine.comなどのその他のブランドでも使用できますか? (非3DS国対象) 支払いのたびにクレジットカード情報を入力する必要がありますか? (非3DS国対象) Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? What is a late payment fee? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Do I have to add bank account details every time I request a refund? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? How do I add additional email recipients to payment confirmations in MyFinance? Is there an option for me to view or download an invoice, for which I am not party to the shipment? How do I pay an invoice with the QR code printed on my invoice?New to Maersk.com?
Explore our step-by-step guides to using our digital services