Value Protect

A solution to keep your cargo protected from logistics-related risks.

Easy claims handling for lost or damaged cargo

Sometimes things go wrong. If your shipment is damaged or lost, our teams are here to help. We offer a fast and straightforward claims handling process through our dedicated service team.

The table below provides an overview of the requirements in the cargo claims process for the various Value Protect packages:

You can choose from:

Package	Coverage
Package Dry Starter	Coverage Up to 15,000 USD
Package Dry Base	Coverage Up to 30,000 USD
Package Cool Standard	Coverage Up to 12,000 USD
Package Dry Plus	Coverage Up to 60,000 USD
Package Dry Extended	Coverage Up to 120,000 USD
Package Cool Advanced	Coverage Up to 36,000 USD
Package Special Standard	Coverage Up to 180,000 USD
Package Special Advanced	Coverage Up to 240,000 USD

Here are the benefits you can expect under these packages:

Dedicated claim handling team
Two weeks from submission to resolution
Simplified document requirements*:

Commercial Invoice
Packing list
Letter of Protest, including claim amount breakdown
Colour photos
Surveyor report for sustainable claims**

* We reserve right to request additional documents for special cases.
** Surveyor will be appointed if required to make a settlement.

Need to get a bit more clarity? Here are some of the most raised questions we receive about our Value Protect product. We do hope it helps you make a better decision on protecting your goods from logistics-related risks.

No, Value Protect is not an insurance, it is an extended liability product and it’s coverage is only for the carrier managed part of the cargo journey.

Marine cargo insurance protects cargo owners from the known risk of transports. Value Protect has a simple pricing model: there are no hidden costs, and it doesn’t require additional document submissions or extra cost in the event of a claim. Value Protect can be easily purchased as part of your ocean freight contract or per shipment, simply by getting in contact with your local Maersk office.

Value Protect Dry packages can be purchased for any commodity shipped in dry containers, with different recovery levels. Value Protect Cool packages can be purchased for selected commodities shipped in Reefer containers

Customers who have purchased any of the Value Protect packages will be required to provide only the following documents to file a claim: Commercial invoice, letter of protest and colour photos. In some cases, we might require an independent surveyor’s report to show the extent of the damage.

All claims for cases where Value Protect was purchased will be resolved within just 14 days from when your fully documented claim is received.

How to file a claim

Filing a claim with Maersk for your cargo package is easier that you realise. Just reach out to a member of our Value Protect team who will guide you at every step.