Value Protect
A solution to keep your cargo protected from logistics-related risks.
Easy claims handling for lost or damaged cargo
Sometimes things go wrong. If your shipment is damaged or lost, our teams are here to help. We offer a fast and straightforward claims handling process through our dedicated service team.
The table below provides an overview of the requirements in the cargo claims process for the various Value Protect packages:
You can choose from:
Package | Coverage |
---|---|
Package
Dry Starter
|
Coverage
Up to 15,000 USD
|
Package
Dry Base
|
Coverage
Up to 30,000 USD
|
Package
Cool Standard
|
Coverage
Up to 12,000 USD
|
Package
Dry Plus
|
Coverage
Up to 60,000 USD
|
Package
Dry Extended
|
Coverage
Up to 120,000 USD
|
Package
Cool Advanced
|
Coverage
Up to 36,000 USD
|
Package
Special Standard
|
Coverage
Up to 180,000 USD
|
Package
Special Advanced
|
Coverage
Up to 240,000 USD
|
Here are the benefits you can expect under these packages:
- Dedicated claim handling team
- Two weeks from submission to resolution
- Simplified document requirements*:
- Commercial Invoice
- Packing list
- Letter of Protest, including claim amount breakdown
- Colour photos
- Surveyor report for sustainable claims**
* We reserve right to request additional documents for special cases.
** Surveyor will be appointed if required to make a settlement.
Frequently asked questions
Need to get a bit more clarity? Here are some of the most raised questions we receive about our Value Protect product. We do hope it helps you make a better decision on protecting your goods from logistics-related risks.
How to file a claim
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