Value Protect

A solution to keep your cargo protected from logistics-related risks.

Easy claims handling for lost or damaged cargo

Sometimes things go wrong. If your shipment is damaged or lost, our teams are here to help. We offer a fast and straightforward claims handling process through our dedicated service team.

The table below provides an overview of the requirements in the cargo claims process for the various Value Protect packages:

You can choose from:

Package	Coverage
Package Dry Starter	Coverage Up to 15,000 USD
Package Dry Base	Coverage Up to 30,000 USD
Package Cool Standard	Coverage Up to 12,000 USD
Package Dry Plus	Coverage Up to 60,000 USD
Package Dry Extended	Coverage Up to 120,000 USD
Package Cool Advanced	Coverage Up to 36,000 USD
Package Special Standard	Coverage Up to 180,000 USD
Package Special Advanced	Coverage Up to 240,000 USD

Here are the benefits you can expect under these packages:

Dedicated claim handling team
Two weeks from submission to resolution
Simplified document requirements*:

Commercial Invoice
Packing list
Letter of Protest, including claim amount breakdown
Colour photos
Surveyor report for sustainable claims**

* We reserve right to request additional documents for special cases.
** Surveyor will be appointed if required to make a settlement.

How to file a claim

Filing a claim with Maersk for your cargo package is easier that you realise. Just reach out to a member of our Value Protect team who will guide you at every step.