Why would I need to worry about safety of my cargo when Maersk ships it?
We take care of every container we ship, however some events might be outside of our control, such as: extreme weather, fire or perils of the sea that may result in cargo loss or cargo damage.
International laws are guarding carriers and setting potential pay-out limits. By purchasing Value Protect you will have peace of mind, so that even if an unpredictable event should happen, you and your business are protected and will receive fair compensation.
I already have an insurance, why should I buy Value Protect?
Marine cargo insurance protects cargo owners from the known risk of transports. For some customers it might be quite complicated, time consuming and expensive to apply and contract for all shipments. Value Protect has a simple pricing model: there are no hidden costs and it doesn’t require additional document submissions. Value Protect can be easily purchased simply by getting in contact with your local Maersk sales representative.
Can I buy Value Protect for any container and commodity?
Value Protect can be purchased for any commodity shipped in dry containers, through different options according to your needs: DryStarter, Dry Base, Dry Plus and Dry Extended packages. Value Protect can be purchased for selected commodity shipped in Reefer containers, according to your needs: Cool Standard and Cool Advanced packages are valid for all reefer cargo, except fish, shellfish, some chilled fruits and berries.
Find more details in terms & conditions.
Can I purchase Value Protect Dry Plus package for my Reefer shipment?
The DryPlus package is valid for dry cargo only. For your Reefer shipment you can purchase our Cool Advanced package (see Question 3 for details).
Do I need to fill in a special form to purchase Value Protect?
You do not need to fill in any form, or worry about anything. Once agreed, we will include Value Protect to your contract and it will apply to all your shipments automatically. Getting rid of risks has never been easier!
How will I receive an invoice for Value Protect?
Value Protect will be invoiced together with the freight and will be shown as a separate line on your Maersk invoice.
Is Value Protect active when my shipment is moving over land?
Value Protect is valid while your cargo is in our care and custody. If you arrange your pre-carriage and on-carriage with Maersk, then Value Protect will also apply to that part of the transport.
In case of a claim how do I receive my compensation?
In case of cargo loss or damage you need to contact your local customer service representative. Our agent will be glad to take all details and transfer the case to a claim handling team for a quick resolution.
Which documents will be required to submit the claim?
Customers who purchased any of the Value Protect packages will be required to only provide the following documents to file a claim: the commercial invoice, a letter of protest, colour photos. Some cases might require independent surveyor’s report to show the extent of the damages.
How soon will my claim case be handled?
All claims for cases, where Value Protect was purchased, will be handled by our dedicated Claim Handling team. The team will ensure to reach resolution within just 14 days from when your full documented claim is received.
Will Maersk appoint a surveyor on my behalf in case of cargo damages?
Maersk will appoint a surveyor on behalf of the customer in case cargo damage has occurred for shipments covered by: Value Protect DryPlus, Dry Extended or Cool Advanced packages.
What happens in case of General Average? Will I have to provide a bank guarantee or other documents?
General Average (GA) is a long-established procedure in the maritime industry for distributing extraordinary losses and expenditures in a fair manner between the parties (i.e. vessel and cargo) involved in case of a casualty.
The GA Adjuster will ask the cargo owner to provide security for the GA expenses according to the contribution of the cargo prior to proceeding with the release of cargo.
If Value Protect has been purchased, there will not be a requirement to place any security for GA and/or salvage contribution. Maersk will place the security subject to receipt of required documentation from the customer. However, a customer who purchased Value Protect will still need to provide the following documents:
- Packing list
- Average Bond (signed and stamped by customer)
- Commercial invoice (to calculate the security amount based on the % of contribution as advised by the GA Adjusters)
Why do I need to provide Average Bond if Maersk will be placing security on my behalf?
The ‘Average Bond’ establishes the identity and contact details of the receiving party in order to make contact after delivery if necessary, regarding information about the goods. Further, the GA bond establishes a promise to pay, which in case of Value Protect cover will be fulfilled by Maersk.
I’m shipping Out of Gauge cargo, can I purchase Value Protect Dry Extended package to cover my logistics-related risks?
Yes. All Value Protect Dry packages (Starter, Base, Plus and Extended) are valid for Special Cargo carried in Open Top and on Flat Rack containers. In addition to the Dry Packages, you also have a choice between 2 special cargo packages with higher recovery levels.
Can I purchase Value Protect for Break Bulk cargo?
No, unfortunately Break Bulk cargo is not included in Value Protect.
