Stakeholder engagement
Understanding the needs and expectations of our stakeholders is the foundation for our ESG strategy and supporting actions.
Our approach to engagement
| Stakeholder group | Stakeholder expectations | Engagement channels |
|---|---|---|
|
Stakeholder group
Customers
|
Stakeholder expectations
Solutions that ensure responsible business practices and net zero emissions in their supply chains |
Engagement channels
|
|
Stakeholder group
Employees |
Stakeholder expectations
Meaningful work, fair treatment and wages, a sense of belonging for all, and good development opportunities
|
Engagement channels
|
|
Stakeholder group
Investors |
Stakeholder expectations
Strategies and plans to mitigate short and long-term risk to the business model
|
Engagement channels
|
|
Stakeholder group
Authorities
|
Stakeholder expectations
Compliance with regulation and industry leadership on transformation to net zero
|
Engagement channels
|
|
Stakeholder group
Civil society |
Stakeholder expectations
Industry leadership and accountability on sustainability topics where Maersk is perceived to have impact and leverage
|
Engagement channels
|
ESG ratings as a proxy for stakeholder expectations
We have prioritised ESG ratings that are most recognised and used by our customers and investors, and which align with our ESG priorities. Our ambition is to achieve leadership scores in these ratings and it is expected that our disclosure level will continue to increase as our ESG strategy matures.
ESG risk to business
We draw on Maersk’s enterprise risk management (ERM) process, which assesses top risks to achieving our business plan within a 5-year horizon.
Three ESG issues are identified among our top 10 ERM risks this year. These are: human capital (inability to attract and scale the right workforce to match business demand); climate change (failure to decarbonise our end-to-end supply chain at a speed that matches our customers’ and investors’ expectations); and business ethics (being involved in a large compliance case).
For more information, see the section on risk in our Annual Report.
Assessing our corporate human rights impacts
A corporate-level human rights assessment informs our understanding of Maersk’s potential and actual human rights risks and impacts across our value chain. Learn more about how Maersk works with Human Rights under our Social priorities.
Engaging with customers on sustainability
We engage with our customers on sustainability as part of daily business relationships and in dedicated fora. Understanding their needs and priorities is a vital part of our continuous evaluation of Maersk’s strategic direction, and we are always looking for potential partners, not least for driving us towards net zero as fast as possible.
Gaining deep insights into our customers’ own sustainability challenges and goals also gives us the opportunity to develop innovative and sustainable services that help their businesses go all the way.
Sustainability Report 2022
Learn more about sustainability at Maersk
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