What happens if my dispute is rejected?
We do a thorough investigation before deciding whether we should accept or reject the dispute. If we reject the dispute, then we see no issues with the original invoices you were sent and expect you to pay the invoiced amount by the due date indicated. You can raise another dispute if you are not happy with this decision.
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Related FAQs
Can I apply for credit? Can I change my payable party after bookings are placed? Can I dispute my invoice if I disagree with what I've been billed? Can I pay my freight in any other currency than what is specified? Can I raise my disputes in MyFinance? Can I reprint multiple invoices? Can I request a physical invoice via mail? Can I request my invoice to be changed if some of the chargeswere supposed to be billed to my partner? Can an agent view or download invoices (INV)? Can freight be paid elsewhere? Do I have to add the Bank account every time for the Refunds? Does Maersk accept partial payments?New to Maersk.com?
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