What happens if my dispute is rejected?
We do a thorough investigation before deciding whether we should accept or reject the dispute. If we reject the dispute, then we see no issues with the original invoices you were sent and expect you to pay the invoiced amount by the due date indicated. You can raise another dispute if you are not happy with this decision.
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Related FAQs
How do I make a payment? What is a late payment fee? When can I expect to receive a resolution to my dispute? How can I see whether a dispute has been updated? Can I request a physical invoice via mail? Is there a limit to the number of invoice documents that can be searched for or downloaded at one time? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Will I be able to see additional charges that have been included in my total booking cost? Does Maersk accept partial payments? What happens if my dispute is accepted? Do I have to add bank account details every time I request a refund? What if the invoice is incorrect and M/L pulls funds out of my account?New to Maersk.com?
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