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If you need to submit or amend your Dangerous goods documentation, the easiest and fastest way is through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Booking, Hazardous booking, Submit DG Documentation. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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How can I amend my choice of vessel? How can I reserve a container against my booking? How can I split or combine my booking? How do I add or remove container in a booking? How do I cancel a booking? How do I change the contract number for a shipment? How do I change the port of loading or discharge on my booking? How do I change the type of containers on my booking? How do I get a Booking confirmation? How do I make a new booking? How do I make an amendment to my booking? How do I raise any questions about amending Shippers Own Container/Equipment documentation?Maersk.comのご利用ははじめてですか？
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