I am worried I have been placed with the wrong solution. What can I do?
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If you are worried that you have been placed incorrectly either as a Maersk Go or Maersk Spot customer, please fill out this form, and send it to your customer experience representative, who can assist with moving you to the correct solution. Please be aware that it will no longer be possible to utilise both solutions at the same time.
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Related FAQs
What is a daily rate? Can I, as a buyer, fill in the shipping instructions? Can I make a change of destination (COD) for part of my cargo? Can I book inland transportation as a standalone service? Do I need to provide a Harmonised System (HS) code and where can I find the correct code? Does Maersk Go offer a Switch Bill of Lading? Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? What is a certificate of origin (CO)? How do I place a booking on behalf of another company? Is there a fee for cancelling a booking? Can I add a new user to my company?New to Maersk.com?
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