Important Information on Live Chat Support & Standard Service Response Timelines (SLA’s)

At Maersk, we continuously strive to provide a seamless, efficient, and reliable customer experience. To support this commitment and help you make the best use of our Chat channel, we would like to share guidance on the types of queries that are best suited for Chat support.

We encourage you to use the Live help chat support for In-scope requests as outlined below.

The Service Timeline document outlines the standard SLA/Turnaround Time (TAT) for requests submitted via E-Channels and email. It provides clarity on expected resolution timelines and helps ensure requests are directed to the appropriate team for faster and more effective support.

For the quickest and most efficient service, we also recommend utilizing the self-service options available on Maersk.com

Thank you for your continued partnership and trust in Maersk. We remain committed to supporting your business with timely, reliable, and customer-focused service.