Venezuela operations update following earthquake impact

Venezuela earthquake impact Update #2: Relief package and operational guidance

Following our previous communication regarding the impact of the earthquake in Venezuela, we would like to provide an additional update on the relief measures and operational guidance currently in place for customers affected by the situation in La Guaira.

The safety and well-being of our employees, partners, and the communities where we operate remain our highest priority. We continue to closely monitor developments and work with the relevant authorities and local teams to minimize disruption to our customers' supply chains.

Relief Package:

To support customers impacted by the situation in La Guaira, Maersk will implement the following relief measures:

• CED charges: CED charges, including operational costs related to restows and any freight difference between the original Port of Discharge and the revised Port of Discharge, will continue to apply.
• Additional Free Time: Cargo discharged in Venezuela between 22 June and 6 July 2026, and for which the empty equipment has not yet been returned, will receive 15 additional days of Free Time.

These measures are intended to support business continuity and provide a transparent and consistent approach for customers directly impacted by the current situation.

Operational and Documentation Guidance:

As previously communicated, commercial operations at the Port of La Guaira remain suspended until further notice.

In accordance with instructions issued by Venezuelan Customs authorities, cargo originally destined for La Guaira that has been redirected and discharged at Puerto Cabello may continue to be reflected in customs records and related transport documentation as cargo associated with La Guaira, despite being physically discharged in Puerto Cabello, unless customer request to change the documentation to Puerto Cabello.

Customers should therefore expect that related customs manifests and Bills of Lading may reference La Guaira, in line with guidance provided by the relevant authorities.

Furthermore, effective 28 June 2026, in accordance with the Terms of Service and while operations at the Port of La Guaira remain suspended, Maersk will declare voyages originally destined for La Guaira concluded in Puerto Cabello as the port where these shipments will be delivered.

We encourage customers with shipment-specific questions regarding documentation, cargo status, or customs processing to contact their local Maersk representative.

We will continue monitoring the situation closely and provide further updates as additional information becomes available.

If you have any questions regarding your cargo, bookings, documentation, or applicable charges, please contact your local Maersk representative.

Venezuela operations update #1: following earthquake impact

We would like to provide an update on our operations in Venezuela following the current situation affecting the country.

The safety and wellbeing of our employees, partners, and the communities where we operate remain our highest priority. We continue to closely monitor developments and work with relevant authorities to ensure the safety of our people while minimizing disruption to our customers’ supply chains.

At this time, commercial operations at the Port of La Guaira have not yet been authorized to resume. As a result, import and export shipments through this terminal remain suspended until further notice. Please note that Maersk continues to operate in Venezuela through all other ports in the country, with the exception of La Guaira.

Acceptance of new bookings from the Intra-Americas network to La Guaira has been suspended due to the current situation at that location. Bookings from all other origins to La Guaira will continue to be accepted until further notice.

In addition, returns of empty containers should be directed to our container depot in Puerto Cabello until further notice.

We understand the importance of keeping your supply chain moving and are working closely with our local teams to provide alternative solutions wherever possible.

We will continue to monitor the situation and provide further updates as soon as more information becomes available. If you have any questions regarding your cargo or bookings, please contact your local Maersk representative.

Thank you for your understanding and continued partnership.