Upcoming Financial System Modernisation - Customer

We are writing to inform you about our upcoming financial system modernisation in November 2025. We are committed to keeping you informed throughout the transition and ensuring smooth implementation.

As we are preparing to upgrade our financial system, we anticipate temporary disruptions, including delays in processing invoices and payments, and changes to accessing financial data and reports. We are committed to minimising these disruptions and ask for your patience and understanding.

To prepare, we recommend reviewing your outstanding invoices and payments to ensure they are up to date. It may also be helpful to allocate extra time for financial transactions during the transition period. As the transition date approaches, we will provide more detailed information, including any additional steps you may need to take.

If you have any questions or concerns, please contact your regular contact person. We encourage you to be proactive in preparing for the transition.

We appreciate your patience and understanding as we work to deliver an improved financial system to serve you better.

This information is relevant for customers in the following countries:

North America: The United States of America
Asia Pacific: China and Hong Kong