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We are here to ensure your payment process is as smooth and efficient as possible. To help us allocate your payment accurately and maintain seamless account operations, please follow these steps after making a payment:
- Send your remittance advice immediately after payment. Please include the below mandatory details:
- Invoice number(s)
- Amount
- Currency
- Submit remittance details to your assigned Accounts Receivable (AR) representative only
- You can find the correct contact information here.
- Please note: Remittance sent to any other address may delay processing and leave your invoice marked as ‘Unpaid’.
- Send your remittance within 10 days of payment
- If not received within this timeframe, your funds will be automatically applied to open invoices on your account.
If you are unsure who your AR contact is or need any assistance, please don't hesitate to reach out. We are here to help and ensure you have the support you need.
We sincerely appreciate your patience and understanding as we strive to enhance our services for you.
Anything you need, we’re here to help
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