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At A. P. Moller – Maersk, we are continuously working to increase digitisation and provide greater visibility to customers. Therefore, we would like to inform you that from Monday 2nd December 2024, booking cancellation requests must be submitted via digital channels, including Maersk.com, EDI & Inttra.
This change will allow us to process your request faster and with improved accuracy. From Monday 2nd December, we will only accommodate email instructions from customers who have purchased Booking Services.
If you are not registered yet on Maersk.com, please take a moment to get registered to ensure you are ready for this change. Our Live Chat team is on hand to support.
We are confident that with this change you will experience a more consistent and effective engagement with our teams. We would also like to reconfirm that our standard handling time for requests that come through Maersk.com will be more efficient for you and your organization and provide greater visibility in your supply chain.
For further details of how this can work for you, please reach out to our Customer Experience team who would be happy to support with any questions you may have.
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