In light of schedule challenges on the Amex service, we have had to implement recovery measures in the USA to ensure schedule integrity as a result of adverse weather in South Africa and extended waiting time in Freeport. With these contingencies, due to the Jones’ Act Rule, we’ve had to transship cargo out of the USA (i.e. Freeport), which has created a backlog of containers awaiting oncarriage to final destination. These oncarriers also have limited capacity, causing extended dwell time in Freeport. Along with this, there has been an influx of imports into Freeport via other services, causing further congestion and backlog, which we are working tirelessly to clear.
We are aware that your supply chain has been greatly affected by this backlog and we do apologise for this. Please note we are doing our utmost best to prioritize and plan your cargo on the first available vessel ex Freeport.
We thank you for your patience and we remain reachable via our usual channels.
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