In November of 2023, the Refund functionality in MyFianance was temporarily disabled, due to technical issues.

We are pleased to announce that, after thorough testing and refinement, the refund functionality will be fully re-enabled, effective 28 February 2024.

Below are the navigation steps for raising a refund request through the new MyFinance Platform:

  • Go to, click on "Manage,” and select "MyFinance”.
  • Click on the “Credit/Refunds” tab to find refundable credits.
  • Credits are now available based on online items.
  • Select the refundable credit that you want to refund and click on “Request for Refunds.”
  • Select the refund payment method (cheque or bank) option according to your requirements.
  • Click on “Submit refund request”.

Please note that refunds to third-party functionality are still not available and that you have to continue sending an email to “” with the subject line "Refund Request—BL Number” along with the NOC.

If you have any questions concerning the above, please reach out to your regular contact person.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers of:

APA: China, Hong Kong, Japan, and South Korea

IMEA: Bangladesh, Sri Lanka, Jordan, Kuwait, Saudi Arabia, Oman, Qatar, Macau, India, Nepal and UAE

Anything you need, we’re here to help


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