Notice for delays in invoice creation - Technical queries

We want to notify you that we are currently facing technical difficulties, leading to challenges in adhering to our usual timelines for invoice creation and delivery of invoices. We acknowledge that this invoice creation delay is not optimal and sincerely apologise for any inconveniences caused.

Please note that our teams continue working on the resolution of these technical issues with highest priority and are confident that the situation will stabilise before 13 November 2023.

We thank you for your understanding and patience during this time. In case of urgent questions, we kindly ask you to get in touch with your regular contact person.

This information is relevant for customers in the following countries.

IMEA: India, Bangladesh, Sri Lanka, Bahrain, Iraq, Iran, Jordan, Kuwait, Saudi Arabia, Yemen, Oman, Qatar, Nepal, Maldives, and United Arab Emirates

APA: China, Hong Kong, Mongolia, Taiwan, Japan, South Korea, Cambodia, Malaysia, Myanmar, Singapore, Vietnam, Macao, Australia, and New Zealand.

NAM: the United States of America  and Canada.

Europe: Belgium, France , United Kingdom, Netherlands, Sweden, Germany, Denmark, Albania, Austria, Reunion, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Egypt, Finland, Georgia, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Libya, Malta, Martinique, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey and the Syrian Arab Republic.