At Maersk, our primary focus is on enhancing your experience with us. We would like to inform you that we have made significant improvements to our refund request policy, effective immediately. These changes are designed with your convenience and satisfaction in mind, ensuring a smoother and more efficient process.
Requirements for Refund
- Bank account confirmation letter from your bank
- Filled bank details; in print, signed and stamped – Bellow template
- Customer Maersk MyFinance account should have zero outstanding, all containers returned when applying for refund
- Refund can only be processed from MyFinance in case of any system challenge please reach out to our offices for assistance
- Refund will only process to the Payer on the container deposit receipt issued by Maersk.
- Make sure receipt is reading same currency you have paid for, and Payer have bank account on that currency for refund.
- We accept container deposit in both Tanzania shillings (TZS ) and US dollar ( USD) currency.
- Refund will only be done to corresponding currency, if container deposit was in USD, please avail USD bank account or if the container deposit was in TZS, please avail TZS bank account.
- If a customer has refunds in both USD and TZS, they cannot be applied at the same time. Please apply for one at a time to minimize chances of rejection and long waiting time.
If the amount of container deposit refund is above TZS 10,000,0000
- Customers should split the amount in My Finance when raising a refund.
- The bank will reject the refund due to limitations.
Beneficiary bank digit number "0":
- Ensure that the digit "0" is not missing in the number of accounts, as this may result into rejections by bank.
- Bank Key is Mandatory kindly make sure it’s filled in bank details template.
Kindly fill below details & print this on your company letter along with company stamp duly signed by company director.
- Company name
- Street of company
- Plot number
- Mobile phone
- Email address
- VAT Registration number
- Bank Name:
- Branch Name:
- Bank location
- Street of the bank
- Account holder
- Account number
- Swift code
- Bank Key/Routing Code
- Bank Code
- Branch Code
Anything you need, we’re here to help
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