Notice of changes due to an upcoming financial system upgrade

As communicated earlier, we will be undergoing a financial system upgrade to SAP S/4HANA in November 2023. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about upcoming changes and challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating and apologize in advance for any inconvenience this may cause.

To enable a smooth transition, we would like to share with you the below overview of the changes you may experience during the transition period and following the upgrade. We recommend that you review this information and make any necessary updates.

1. You may experience delays in our invoice creation during the system migration from 3 November to 6 November 2023: In case of urgent invoice requests, we kindly ask you to get in touch with your regular contact person. Please note that as of 7 November 2023 customers will notice a change in invoice and credit notes layout, however, all the standard required information will be present.
2. There will be a change in the format of our invoice templates (PDF) effective 7 November: Customers may need to make changes to the system set-up or to the EDI set-up to receive and handle the changed invoice PDF template. As a Danish company, Maersk must comply with the Danish tax legislation and potentially tax legislation in other countries where Maersk supplies its services. This means that one invoice may have to comply with tax and invoice rules in more than one country. To provide you the necessary details, invoices can include more than one tax line item on the invoice.
   Additionally, the invoice changes will include a tax specification table at the end of the invoice specifying tax information for all relevant countries to comply with all our reporting obligations across countries.
   To enable a smooth transition, please click below the template links and refer to the changes highlighted in the invoices. Please note that, depending on your local requirements, the invoices may look different.

3. All customers currently receiving EDI will notice a name change on a few of their invoice type description effective 7 November 2023: Please review the changes listed below and ensure that this information is passed to your Information Technology team (IT), Integration team, or third-party vendor to ensure that they are aligned with these changes.

If you have any questions concerning the above, please reach out to your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

Bangladesh, Bahrain, China, Hong Kong, Iran, Iraq, Japan, Jordan, Kuwait, Malaysia, Maldives, Mongolia, Macau, Oman, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan and Yemen.