Notice of change in the billing frequency process
We would like to inform you about a change in our billing frequency process. As per our billing frequency policy, customers who are part of a specific billing frequency will now receive credit notes following the same schedule. This means that credit notes will be generated at the same frequency as new invoices are issued. For example, if you receive invoices on a weekly basis, you will also receive credit notes on a weekly basis, specifically for the disputed invoices.
Please note that any credit notes issued for previously generated and disputed invoices will also follow the agreed billing frequency. For example, if you currently receive invoices on a weekly basis, you will now receive credit notes on a weekly basis along with your regular invoicing frequency. The same applies to customers with bi-weekly and monthly billing frequencies.
If you have any questions or require further clarification, please do not hesitate to reach out to your regular contact person.
We appreciate your patience and understanding as we work to improve our financial system to better serve you.
This information is relevant for specific customers in the following countries:
Australia, Belgium, Canada, Greece, Germany, Great Britain, Italy, Lebanon, Netherlands, Portugal, Spain, Switzerland, the United States of America.
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