Notice of changes due to an upcoming financial system upgrade

As communicated earlier, we will be undergoing a financial system upgrade to SAP S/4HANA in June 2023. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about upcoming changes and challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition. We understand that these delays can be frustrating and apologise in advance for any inconvenience this may cause.

To enable a smooth transition, we would like to share with you the below overview of the changes you may experience during the transition period and following the upgrade. We recommend that you review this information and make any necessary updates.

You may experience delays in our invoice creation during the system migration from 9 June to 13 June 2023. We thank you for your understanding and patience during this time and will make the transition as fast and smooth as possible. In case of urgent invoice requests, we kindly ask you to get in touch with your regular contact person. Please note that as of 13 June 2023 customers will notice a change in invoice and credit notes layout, however, all the standard required information will be present.

Please be informed about the following changes to the current MyFinance functionalities effective 13 June 2023 (local time).  Dispute: Dispute raising from MyFinance will now be available on the charge level. If a single invoice is selected for Dispute, you will see a charge level break up, from which you can select charge(s) to be Disputed. The expected amount must be added against the disputed charge(s) and the Dispute category must be selected. To view the Dispute status, you can click on the Invoice link and track the journey of the Dispute outcome.

• Partial Payment: Currently, you can make partial payments for an invoice and raise disputes for the balance amount through MyFinance using e-pay solutions. Please note that due to a change to our internal financial system, starting from 13 June 2023 until further notice, you will not be able to make partial payments through MyFinance. If you wish to make partial payments during this period, please reach out to collectors via email.

There will be a change in the format of our invoice templates (PDF) effective 13 June 2023 (local time). Customers may need to make changes to the system set-up or to the EDI set-up to receive and handle the changed invoice PDF template. To enable a smooth transition, please click below the template links and refer to the changes highlighted in the invoices. Please note that, depending on your local requirements, the invoices may look different.

As a Danish company, Maersk must comply with the Danish tax legislation and potentially tax legislation in other countries where Maersk supplies its services. This means that one invoice may have to comply with tax and invoice rules in more than one country. To provide you the necessary details, invoices will include more than one tax line item on the invoice; one line for Danish VAT and additional lines for local country details. This principle also applies for invoices issued with 0% Danish VAT, as such invoices are reported to the Tax authorities in Denmark.

Additionally, the invoice changes will include a tax specification table at the end of the invoice specifying tax information for all relevant countries.

All customers currently receiving EDI will notice a name change on a few of their invoice type description effective 13 June 2023 (local time). Please review the changes listed below and ensure that this information is passed to your information technology (IT), integration team, or third-party vendor to ensure that they are aligned with these changes.

• Credit Note will be changed to Export Credit Note / Import Credit Note
• DERT Invoice will be changed to Equipment Maintenance Invoice
• DERT Credit Note will be changed to Equipment Maintenance credit Note

If you have any questions concerning the above, please reach out to your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:
Albania, Austria, Bulgaria, Canada, Croatia, Cyprus, Czechia, Estonia, Egypt, Finland, Georgia, Greece, Guernsey, Hungary, Ireland, Italy, Israel, Latvia, Lebanon, Lithuania, Libya, Malta, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, the Syrian Arab Republic, the United States of America.

Please note that specific customers in Guadeloupe, Martinique, and Reunion will also be affected.

The previous announcement on the changes to due the new financial system can be found here.