Delay in dispute process

We are pleased to inform you that Maersk’s accounting and financial system will be migrated to the latest version of SAP S/4HANA. This new finance solution will standardise our invoicing processes and improve the quality of invoices you receive from Maersk, making us an even stronger, faster, and more reliable business partner for you.

Please note that our customers in UAE will experience delay in our dispute registration and resolution during the system migration effective 12th to 15th November 2022.

During this period, our system will not be able to process dispute requests. Hence, the dispute creation will resume on 16th November 2022, you may continue raising dispute via Maersk.com (My Finance) or write an email to disputes@maersk.com with invoice and dispute details.

In case of urgent dispute requests, we kindly ask you to get in touch with your regular contact person.

For any further queries please contact your Maersk local representative on 600521506 or reach us through the Live Help chat for technical support.