In 6 years, Rachel Muthoni has experienced four diverse roles in three different countries – what has been a constant is her growth mindset, supportive leaders, and her willingness to challenge herself personally and professionally.

Rachel Muthoni, previously the Implementation Manager Eastern Africa Area, has held a variety of roles in various countries since joining Maersk in 2016 as a Finance Business Partner for Eastern Africa Area.  She was responsible for generating additional business by overseeing new customer implementations by bridging the Product, Customer Service, Finance, Sales, and Operational (Execution) functions and driving the performance management. Despite being in this role for a year and a half, reflecting on this role, Rachel shared that it has been a fulfilling experience to get closer to our customers and be able to directly impact their experience with Maersk whilst supporting the revenue and gross profit growth in Eastern Africa.

Rachel will soon be relocating to Dubai, UAE, as she has taken up the role of Head of Ocean fulfilment WCA/AFR. Using her experience from the Area front line she hopes to bring a better understanding of our customer’s needs into the Ocean Customer Logistics (OCL) team as they transform towards customer centricity. She hopes to become a better leader, learn more about our ocean business to continue learning about our end-to-end business, grow her networks and enjoy the adventure of life in a new country. She is passionate about diversity, equity and inclusion and is looking forward to continuing this with the local teams in West Central Asia. Rachel shares,

I think as women we are socialized to believe that we must be super at home and at work, but the reality is we are all human and fall short, so it is important to get the right help to perform at our best.

Rachel Muthoni profile Picture
Rachel Muthoni
Head of Ocean Fulfilment WCA/AFR

Career highlights

There have been many, but Rachel is proud of how she handled her first relocation. As not only did she quickly adapt to a new environment, country and role whilst being away from her family and friends. She was able to deliver within this role growing the Africa inland business from 19 key corridors to more than 30 corridors, achieving both revenue and GP growth. Whilst doing this she was chosen to be part of the Africa Leadership Development Programme (ALDP) class of 2019 and graduated among the top in class of that batch.

Racheal empowering diversity
Rachel with her Customer Experience peers during a team building event at the 2022 Q1 Customer Experience Meeting
She is proud of founding the MIX network in East Africa back in 2018 and is encouraged to see the growth and how the current MIX team continue to spearhead initiatives that benefit the whole organisation. Originally started to boost gender diversity, it has now evolved to promote many forms of diversity across the Eastern Africa Area. A successful diverse, equitable and inclusive organisation will embrace more aspects such as diversity of thought, work experience, culture, making the workplace environment more friendly for the differently abled and working on initiatives that promote mental wellbeing of all employees. Rachel wishes to see more representation within the MIX group in EAA to reflect this commitment.

Key learnings

All of the above-mentioned success comes from overcoming challenges and learning from our experiences to ensure we grow as individuals, teams, and the organisation as a whole. Rachel has learnt that with the right attitude, you can learn quickly and be adaptable.

It has been of great benefit to take up roles I did not necessary feel fully qualified for, this has worked to challenge me. You don’t always have to have everything figured out, trust that you are up to the challenge and put your hand up for projects and roles that will stretch you.

Rachel Muthoni profile Picture
Rachel Muthoni
Head of Ocean Fulfilment WCA/AFR

Throughout her journey in Maersk, she is grateful to have had extremely supportive managers who encouraged growth by working on her development areas, challenged, and believed in her to deliver what was required.

Rachel is also a mother and has learnt that trying to juggle work and home responsibilities will often lead to less-than-optimal results on both fronts.

Her learning on this is to delegate what is possible either through reliable domestic help or her supportive partner, Rachel has been thankful to have both and makes a deliberate effort to spend quality time together as a family.

When asked if we can expect to see Rachel return to Africa, she had this to share,

Of course, East or West home is best! The idea is to learn and grow as much as I can and come back to Africa equipped with the skills to thrive in the Africa organisation.

Rachel Muthoni profile Picture
Rachel Muthoni
Head of Ocean Fulfilment WCA/AFR

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