We hear you and Maersk tries to do our best to bring an innovative solution for you. Now Maersk is providing “Refunds” solution to all our Customers and Agents at a click of a button.

Till now we had multiple touch points for requesting Refunds like counters/Business Address, but now we are pleased to introduce “My finance – Refunds”.

Overview

Below will be listed under refund tab for customer to submit the request

  • Payments marked as Overpayment
  • Duplicate Payment
  • Container Deposit

Customers and Agents could request for Refunds only if it is posted under there ledger and would be considering as potential refunds that can be requested by customers.
Customers are encouraged to request collectors to adjust these against their outstanding invoices.
Customers kindly ensure that there are no outstanding invoices prior raising a request, as there are chances that these could be rejected.

New bank account will be added to Our Master Data (any one of the below mandatory details)

  • Cancelled cheque copy
  • Bank statement
  • Company letter head along with stamp & signature
  • Bank confirmation letter head along with stamp & signature

Starting from November 15th, 2021, we will no longer accept manual refunds via email anymore.

On raising a request through My Finance, the registration and approval/rejection will be communicated to the mail ID provided in the request.

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