Your supply chain is of the utmost importance to us. In light of the current civil unrest in Sudan, which has led to a suspension of all port operations, we have been working around the clock to alleviate customer pain points.

We regret the impact this has on your business, and we would like to extend our assistance to the impacted customers.

Understanding that flexibility is key to our customers at the current period of time, we would like to offer our customers following:

Our offerings Remarks For shipment booked with final discharge/destinations: port of Sudan Applicable period
Our offerings
Free Export Detention or Demurrage (whichever applicable)
Remarks
-
For shipment booked with final discharge/destinations: port of Sudan
For containers staying at the origin still
Applicable period
Export Detention & Demurrage clock stops between 27th October till 25th November.
Our offerings
Free Change of Destination Service (COD)
Remarks
Customers still subject to the expense of re-stowage and extra shifting cost.
Acceptance of COD request is subject to operational feasibility.
For shipment booked with final discharge/destinations: port of Sudan
For containers staying at the origin still
Applicable period
For shipments with scheduled arrival date between 16th September till 25th November.
Our offerings
No Cancellation Fee
Remarks
For origin countries where Cancellation Fee applicable.
For shipment booked with final discharge/destinations: port of Sudan
For containers staying at the origin still
Applicable period
For shipments with scheduled arrival date between 16th September till 25th November.
Our offerings
Free Change of Destination Service (COD)
Remarks
Customers still subject to the expense of re-stowage and extra shifting cost.
Acceptance of COD request is subject to operational feasibility.
For shipment booked with final discharge/destinations: port of Sudan
For containers on water
Applicable period
For shipments with scheduled arrival date between 16th September till 25th November.

By offering the above mentioned, our aim is to give you sufficient room to assess the different options most fitting for your business, and manoeuvre some of the current pressure points caused by the Sudan situation, all to lessen the impact to your supply chain, which is of the utmost importance to us.

Please do not hesitate to reach out to your local Maersk representative should you have any questions.

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