We are constantly working to ensure you have a positive experience with Maersk service and to have a fast and efficient communication.

Starting the 23rd of March, we will introduce a new Phone Solution to unite several departments under one number and to give you the option of providing immediate feedback after the call via our post call survey.

Please remember as from the 23rd of march if you need to reach out to our Customer Experience team you must dial in the following number:

+351 211201681

This solution will not only standardize the way you contact us but If your agent is not available, you have the option to

  • Request an automatic call-back
  • Get connected to a back-up team

We also want to take the opportunity to remind you of our office working hours

  • From 9.00 to 12.30 and from 14.00 to 17.30 CET

We hope that you take advantage of our new Phone Solution and that it helps simplify the way you communicate with us. You can also reach out to us via our usual communication channels including LiveChat at Maersk website.

Remember, our customer service and commercial teams’ area always available to support you whenever you need us. 

Anything you need, we’re here to help

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