As partners, we share a common goal which is to safeguard the health of our employees and guests. We will continue to process your business via e-commerce platforms to limit the face to face transactions

Effective December 1, 2021, Vaccination card/certificate will be required for everyone who will enter One Ecom premises.

  • Website: New e-Delivery Order – send your request via Login into Maersk website.
  • Online Services: e-Delivery Order Revalidation, e-OR issuance, Not for Plug In request, OBL or SWB Certification, Amendment request, Stripping request – send your request to All requests will be provided via electronic or in PDF format.
  • Convert the OBL to telex or SWB - send request to (export) or (import)

However, where face to face transaction is necessary, Building Administration implemented an “Appointment System” as part of the safety protocol

Maersk Counter Scheduled Appointment Process in E-Com Pasay

Step 1: Email request for counter appointment

Step 2: On the email, attached the copy of signed “Contact Tracing Form” each time of visit.

  • Download the pdf file of form and fill up.
  • Only requestors with filled up tracing form will be accommodated for screen appointment.

Step 3: Request must be at least 11:00AM, 1 BUSINESS DAY PRIOR intended appointment date.

  • ONLY submitted and endorsed request as per cut off will be used to screen appointment entry to Building

Important things to note

  • Maersk Counter/Window is open Mondays through Fridays, 8:30 AM to 3:00 PM.
  • Please note that ONLY OBL surrender and pick-up with pre-approved appointment will be entertained at the counter.
  • We encourage customers to utilize our E-COMMERCE or ONLINE solutions for your convenience.

Building Administration Procedure

  • No face mask and shield, No entry Policy
  • Physical distancing - Maintain 6 feet distance between individuals.
  • Mandatory checking of body temperature in all building entrances.
  • Bring valid government ID.
  • With Enforced Social Distancing Protocol, health check screening and Reduced Elevator Capacity. Allot ample time for some delay at lobby entrance (45-60mins)

Maersk Addresses

  • Manila – Dropbox for OBL at 9F, One Ecom, Harbor Dr entrance. MOA, Pasay City. Mon to Fri 8:30AM-3:00PM
  • Davao – Dropbox for OBL surrender is at the entrance of building, ground floor. Mon to Fri 8:30AM-4:30PM
  • Cebu – 11/F Skyrise 2 Bldg., Asiatown IT Park, Lahug, 6000 Cebu City. Mon to Fri 8:30AM-4:30PM

This requires collaborative effort and cooperation. Thank you and anticipating your usual support.
You may reach us through Customer Service Hotline at +632 7976-9590

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