Counter Philippines - Visit Protocol
As partners, we share a common goal which is to safeguard the health of our employees and guests. We will continue to process your business via e-commerce platforms to limit the face to face transactions
- Website: New e-Delivery Order – send your request via Login into Maersk website.
- Online Services: e-Delivery Order Revalidation, e-OR issuance, Not for Plug In request, OBL or SWB Certification, Amendment request, Stripping request – send your request to firstname.lastname@example.org. All requests will be provided the via electronic or in PDF format.
- Convert the OBL to telex or SWB - send request to (export) email@example.com or (import) firstname.lastname@example.org.
However, where face to face transaction is necessary, Building Administration implemented an “Appointment System” as part of the safety protocol
Maersk Counter Scheduled Appointment Process in E-Com Pasay
Step 1: Email request for counter appointment
- Declare the: Company Name, Name of Visitor, Date of Visit, Time of Visit, Purpose
- Send to: email@example.com & firstname.lastname@example.org or email@example.com
Step 2: On the email, attached the copy of signed “Contact Tracing Form” each time of visit.
- Download the pdf file of form and fill up.
- Contact Tracing Form
- In compliance with DTI-DOH Guidelines
Step 3: Request must be at least 11:00AM, 1 BUSINESS DAY PRIOR intended appointment date.
- ONLY submitted and endorsed request as per cut off will be used to screen appointment entry to Building
Important things to note
- Maersk Counter/Window is open Mondays through Fridays, 8:30 AM to 3:00 PM.
- Please note that ONLY OBL surrender and pick-up with pre-approved appointment will be entertained at the counter.
- We encourage customers to utilize our E-COMMERCE or ONLINE solutions for your convenience.
Building Administration Procedure
- No face mask and shield, No entry Policy
- Physical distancing - Maintain 6 feet distance between individuals.
- Mandatory checking of body temperature in all building entrances.
- Bring valid government ID.
- With Enforced Social Distancing Protocol, health check screening and Reduced Elevator Capacity. Allot ample time for some delay at lobby entrance (45-60mins)
- Manila – 9F, One Ecom, Harbor Dr. cor. Sunset Ave., MOA, Pasay City. Mon to Fri 8:30AM-3:00PM
- Davao – Dropbox for OBL surrender is at the entrance of building, ground floor. Mon to Fri 8:30AM-4:30PM
- Cebu – 11/F Skyrise 2 Bldg., Asiatown IT Park, Lahug, 6000 Cebu City. Mon to Fri 8:30AM-4:30PM
This requires collaborative effort and cooperation. Thank you and anticipating your usual support.
You may reach us through Customer Service Hotline at +632 7976-9590