We would like to share our latest update on the current status of Maersk’s operations in Sri Lanka.

Since 26th October evening, SAGT Terminal has been facing severe labour shortage issues which has impacted the terminal operations. The terminal operations have resumed with low productivity. Due to this the berthing sequence during the week is maybe impacted with unavoidable delays. ITT to SAGT has also been halted resulting in ITT delays.

CICT Terminal is currently is operating with an average labour availability of more than 90%. However, JCT which is the government terminal is facing labour issues where the labour availability is less than 70%. Due to the above, currently there are berthing delays, sailing delays and ITT delays experienced at the Colombo Port, however our teams are working closely with the terminals in order to minimize the customer impact.

Maersk Customer Service Operation

  • Customer Service phone line would be operating from 9am to 5pm during weekdays. After 5pm staff could be reached on their mobiles.
  • For the convenience of our customers, Maersk Lanka Documentation counter will be open from 9am to 5pm from Monday to Friday for handing over Original B/Ls and Bank Guarantee Documents for E-DO release.
  • Only E-DOs are issued for imports and E-BLs are encouraged for exports.
  • Online payments are accepted, alternatively customers can also make cash payments through NTB KIOSK cash deposit machines. Cheque deposits are not encouraged.

Yard Operations

Yards would be open to facilitate export container pickups and import empty returns.

We encourage you to make use of the various functionalities on our myMAERSK supply chain webpage Damco which enables you to perform all the necessary transactions from your office or remotely.

Should you have any concern and/or queries, please feel free to contact your Maersk local representative. we will be happy to assist you.

Stay informed
Sign up for news and insights
Stay ahead of the curve with valuable supply chain trends sent directly to your inbox

By submitting this form, I agree to receive logistics related news and marketing updates from A. P. Moller-Maersk and its affiliated companies via e-mail. I understand that I can opt out of such Maersk communications at any time by clicking the unsubscribe link. To see how we process your personal data, please see our Privacy Notification.

Thank you for signing up
You have now signed up for newsletters. You will shortly receive an email which will explain how to set your newsletter preferences and unsubscribe. 
You can unsubscribe anytime.

Anything you need, we’re here to help


Logistics solutions

We meet customer needs from one end of the supply chain to the other.

Contact us

Our dedicated team of experts are here for you.
Find Prices

Ready to ship?

Look up rates for new shipments and inland tariffs.
Industry Insights

Sign up to our newsletter

To provide you with the right tools and the most relevant information for you to best manage your supply chain, please sign-up to our bi-weekly newsletter on global logistics.