We would like to share our latest update on the current status of Maersk’s operations in Sri Lanka.
Since 26th October evening, SAGT Terminal has been facing severe labour shortage issues which has impacted the terminal operations. The terminal operations have resumed with low productivity. Due to this the berthing sequence during the week is maybe impacted with unavoidable delays. ITT to SAGT has also been halted resulting in ITT delays.
CICT Terminal is currently is operating with an average labour availability of more than 90%. However, JCT which is the government terminal is facing labour issues where the labour availability is less than 70%. Due to the above, currently there are berthing delays, sailing delays and ITT delays experienced at the Colombo Port, however our teams are working closely with the terminals in order to minimize the customer impact.
Maersk Customer Service Operation
- Customer Service phone line would be operating from 9am to 5pm during weekdays. After 5pm staff could be reached on their mobiles.
- For the convenience of our customers, Maersk Lanka Documentation counter will be open from 9am to 5pm from Monday to Friday for handing over Original B/Ls and Bank Guarantee Documents for E-DO release.
- Only E-DOs are issued for imports and E-BLs are encouraged for exports.
- Online payments are accepted, alternatively customers can also make cash payments through NTB KIOSK cash deposit machines. Cheque deposits are not encouraged.
Yards would be open to facilitate export container pickups and import empty returns.
We encourage you to make use of the various functionalities on our myMAERSK supply chain webpage Damco which enables you to perform all the necessary transactions from your office or remotely.
Should you have any concern and/or queries, please feel free to contact your Maersk local representative. we will be happy to assist you.
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