Advisories

Safmarine Customer Experience Transition into Maersk

Summary: We aim to keep the customer experience seamless as we transit into our new brand strategy. Please be informed of below communication matrix changes which will take effect from 01 November 2020.
21 10 2020

We aim to keep the customer experience seamless as we transit into our new brand strategy. Please be informed of below communication matrix changes which will take effect from 01 November 2020.

Emails

All email communication relating to your existing Safmarine shipments to be channeled to
For Export and Crosstrade : sg.export@maersk.com
For Import into Singapore : sg.import@maersk.com
The old email addresses with Safmarine email domains will cease operation in due course.

Calls

You may contact us at +65 63238323. Our operating hours are
Monday to Thursday: 9am to 5.30pm
Monday to Friday: 9am to 5pm
Phone lines will be closed during lunch hours: 12.30pm – 1.30pm

Should you have further clarifications, please do reach out to our dedicated Customer Experience Partner.

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