Empty Return policy for Damaged Containers- United Arab Emirates

To keep offering you a broad portfolio of world class services and improve your experience, we are improving our container empty return policy.

Based on your feedback we understand that the current damage container acceptance process leads to additional cost with trailer turnaround time, dispute on damage charges and lot of coordination leads to a poor experience.

To mitigate this, in an industry first, we will be accepting all damaged containers after inspection without a repair fee, except for containers with severe damages as explained below:

• Accidents – vehicle accident, toppled down, fire accidents
• Abandon / decay cargo left
• Hazardous cargo spill/ contamination

To cover this hassle-free process Maersk is revising the Import Service Fee (IMP) for all cargo discharging into United Arab Emirates on or after 1^st January,2020 for Non- Regulated and Regulated Countries by AED 25

The revised tariff amount is detailed as follow:

Surcharge Code : IMP

We would like to take this opportunity to say thank you for doing business with us. As the world’s leading shipping company, we strive to be your reliable shipping partner, propelling your business forward and supporting your growth ambitions.

If you have any questions, please feel free to reach out to your local sales or customer service representative.

We appreciate your business and look forward to continuing working with you in the future.