Shipping to and from Sri Lanka

Your complete guide to shipping to and from Sri Lanka. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

COVID-19 Operational status

Due to COVID-19, key elements of your supply chain like warehousing, terminal or customs operations might suffer disruption. In order to react to any change we are capturing and updating daily the latest operational status for each country.

COVID-19 Operational status (updated 28-05-2020)

Operation Market Status Maersk Operational Status
Operation
General status
Market Status
  • Curfew will be lifted from 26th May 2020 at 4am for all districts.
  • However, guidelines prescribed by the health authorities to prevent the spread of the coronavirus should strictly be followed during the operations of factories, institutes, offices, and shops as well as public transportation, stated President’s Media Division.
  • The Government requests the public to adhere to health recommendations while engaging in their daily activities even after the curfew is relaxed.
  • However, in order to control virus spreading & public gatherings curfew will be imposed in the night (from 10pm to 4am) every day until further notice
Maersk Operational Status
Operation
Counter open
Market Status
Reduced hours
Maersk Operational Status
  • All customer service staff would be working from home and the phone lines would be operating from 9am to 5pm during weekdays.
  • After 5pm staff could be reached on their mobiles.Maersk Lanka Documentation and Cashier counter will be open from 9am to 1pm from Monday to Friday during the curfew period.
  • Online payments are encouraged, alternatively customers could send cheques or make cash payments when the counter is open.
  • Customers are advised to minimise cash payments in order to reduce the risk of spread of COVID19.
Operation
Ocean carrier status
Market Status
Business impacted
Maersk Operational Status
  • Curfew will be lifted from 26th May 2020 at 4am for all districts.
  • However, guidelines prescribed by the health authorities to prevent the spread of the coronavirus should strictly be followed during the operations of factories, institutes, offices, and shops as well as public transportation, stated President’s Media Division.
  • The Government requests the public to adhere to health recommendations while engaging in their daily activities even after the curfew is relaxed.
  • However, in order to control virus spreading & public gatherings curfew will be imposed in the night (from 10pm to 4am) every day until further notice
Operation
Reefer booking acceptance
Market Status
Business impacted
Maersk Operational Status
Operation
Terminal status
Market Status
Operating with limited capacity
Maersk Operational Status
  • Both the main terminals (SAGT and CICT) are operating currently.
  • However due to certain resource constraints terminals are not operating up to the full capacity, slight delay is expected in vessel operations.
Operation
Customs authorities
Market Status
Partially open
Maersk Operational Status
Operation
Warehousing
Market Status
Operating with limited capacity
Maersk Operational Status
Customs checks are not happening in some location some and we have labor shortage in specific warehouses.
Operation
Inland container yards
Market Status
Open
Maersk Operational Status
  • Yards would be open to facilitate export container pickups and import empty returns.
  • However, customers’ needs to contact the customer service team and inform, prior visiting the yard in order to ensure a smooth operation.
Operation
Inland trucking
Market Status
Restrictions on certain corridors
Maersk Operational Status
Disruption due to lock down, shortage of truck driver.
Operation
Rail transport
Market Status
Business as usual
Maersk Operational Status
Operation
Barge shipment
Market Status
Maersk Operational Status
Operation
Air freight
Market Status
Maersk Operational Status

Local information

Port
Colombo
Address
No. 19, Chaithya Road
P. O. Box 59
Colombo 01
Sri Lanka
Telephone
94-11 2421201
Opening hours

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